Customer Service Manager

2 weeks ago

Singapore REAL TIME FORWARDING PTE. LTD. Full time

**Account Oversight**:Manage and ensure the successful performance of key accounts.
- **Operations Leadership**:Oversee and coordinate the operations for handling export and import orders, acting as the main contact for existing customers to increase business opportunities.
- **Process Optimization**:Regularly review and audit procedures to improve efficiency, using in-house system or simplifying processes to address potential risks.
- **Compliance Oversight**:Establish and maintain best practices to reduce risks related to shipment compliance.
- **Regulatory Adherence**:Ensure compliance with Singapore Customs regulations.
- **Budget and Resource Management**:Supervise the budget for the department, making sure resources like facilities, systems, staff, and data are used effectively.

**Requirement**
- **Educational Qualification**:Diploma
- **Communication**:Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications
- Able to commit for overtime when needed

**Company Overview**

Our philosophy is to provide personalised and high quality freight services to our corporate and individual customers worldwide.

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