Gen Ai Platform Product Owner

7 days ago

Park Road, Singapore Commonwealth Bank Full time

**Organization**:At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

**Job Title**:Gen AI Platform Product Owner

**Location**:Bengaluru - Manyata Tech Park

**Business & Team**:
The Technology group delivers the groups information technology functions to ensure the highest levels of customer service through excellent process excellence and technology innovation.

We deliver available, reliable, consistent technology solutions for our internal and external customers, essential tools for our people and innovative product platforms for our customers (including Netbank and CommSec)

CDAO has a vision building a brighter future for all. Using data, analytics and AI. We’re delivering on this by working hand-in-hand with our business colleagues to jointly solve problems with customer centricity and technical innovation, cultivating a world-class team of empowered people, and building technology solutions for the future.

We put the customer at the center of everything we do and measure our performance against the groups’ external customer satisfaction measures.

Our team is composed of data and AI engineers, analysts, data scientists, and leaders, who bring in the right mix of skills. We also work very closely with our business and operations colleagues to support these services which are critical to the Australian and Global economy.

**Impact **& Contribution:
We are looking for a talented and creative AI Platform Product Owner who combines software and systems engineering expertise with a deep understanding of generative AI models. They are responsible for the design, development, deployment, and maintenance of platforms that enable the creation and use of these models.

**Roles & Responsibilities**:
As PO for GEN AI platforms, you will lead a team of GENAI Platform Product owner. to deliver on the outcomes for the squad, creating a psychologically safe, inclusive, accountable and high performance culture. This includes working across multiple teams, including MLOps and LLMOps Systems and Platforms. This is a technical PO role who is responsible for technically driving the technical deliverables from the team after agreeing with functional and business stakeholders.

Builds, implement, and maintain scalable generative AI models specifically tailored for business teams across multiple Generative AI Use cases across the bank. This role also involves ensuring the generative AI platform is functional, accessible, integrated with the creative workflow, and capable of handling increasing creative output demands, including service management aspects.
- Accountable for end-to-end value delivery and product lifecycle management (including managing requirements lifecycle, production deployment and release day coordination and sign off). Works with the squad and the crew to determine who is best to perform change request and delivery framework related administrative tasks.
- Manage a mix of internal and external stakeholders, with some stakeholders outside of the Crew but largely within the domain/BU.
- Manage change, product development and delivery by having the change process well understood and defined, and the product designed and delivered with resources (including Technology where applicable) largely within the Crew. Some external dependencies on other Crews but largely within the domain/BU.
- Deliver operational risk and issue management for a limited set of controls and management of execution risks/issues.
- Contribute to best practices for the Product Owner community within CBA.
- Define product vision, goals and roadmap, aligned to Crew objectives and purpose, and engage with key stakeholders (Business and Technology) to manage its delivery.
- Accountable for end-to-end value delivery and product lifecycle management (including managing requirements lifecycle, production deployment and release day coordination and sign off). Works with the squad and the crew to determine who is best to perform change request and delivery framework related administrative tasks.
- Act as the voice of the customer and business and translate this for the squad.
- Accountable for addressing impediments, driving decisions and resolving escalations.
- Drive product exploration (e.g. using design thinking and analytics) and formulate hypotheses to validate product strategy / design.
- Ensure all obligations across customer, regulatory, internal policy and process frameworks (e.g. GDF, PDDP, RiC) are fully met and satisfied.
- Identify, articulate and manage risks, dependencies and compliance across streams of work (e.g. customer propositio

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