Field Support Position
1 week ago
**Field Support Responsibilities**
- Configure all EUCDs with standard operating system and all approved software before deployment.
- Perform troubleshooting and resolve of EUCDs issues via ticketing tools. Ensure all SLA are met.
- Support day to day IT operation on asset and patch management.
- Develop, implement and administer IT projects pertaining to user computing using wired or wireless technology.
- Update/review documentation on EUCDs related. Developing user guides and provides FAQ to Service Desk (Level 1) support.
- Work closely with Operation Manager and Agency’s Technology Manager to ensure that projects/implementation are implemented successfully and on schedule.
- Strong computer skills and ability to trouble shoot and diagnose the root cause with minimum supervision.
- Required perform scheduled weekend & off office hours duties
**Requirements**:
- Minimum Diploma or higher qualification in IT.
- At least 1 years of experience in supporting user computing domain especially in Government agencies’ environment.
- Possess ITIL Foundation 3.0 and CompTIA A+ 220-801/220-802 certification.
**Salary**: $2,200.00 - $3,200.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
- Weekend availability
Supplemental pay types:
- Performance bonus
Work Location: In person
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