Field Service Engineer

7 days ago

Bedok, Singapore SEARCH PERSONNEL PRIVATE LIMITED Full time

**Position : Field Service Engineer - AUDIO VISUAL/PROJECTOR**:

- **Location : Bedok**:

- **Working hours : 5 days work week, Monday - Friday : 9am to 5pm (flexi staggered hours)**:

- **Salary (commensurate with experience) : Up to $5700 + AWS + $1500 Flexible benefits + Group insurance + 15 days annual leave**:

- **Duration : Permanent**:

- **Industry : Projector and AV products**

**Main Responsibilities**:

- Provide quality technical support to the Southeast Asia sales team/Consultants, Partners and end-users, handling general to complex field engineering assignments with limited supervision throughout Southeast Asia.
- Resolve pre (if required) and post sales technical issues in a timely manner; implement interim solutions, if necessary, and escalate outstanding issues to Technical Service Manager for resolution.
- Maintain high quality standards and performance of company equipment/products in all venues. May assist with the installation, calibration, trouble shooting, commissioning and repair of equipment.
- Train partners and customer liaisons in the proper use of the company’s products, systems, tools and test equipment required for optimal performance.
- Ensure all information relating to a specific project is kept up to date on the server. Prepare or assist in the preparation of technical documentation, reports and training material including completing Service Work Order documentation.
- Support region exhibition activities and product demonstrations.
- Any other duties and responsibilities that might be assigned by the Technical Service Manager from time to time.

**Requirements**:

- Diploma/Degree in Electronics/Mechanical Engineering, or equivalent field of study.
- Minimum 2-3 years of hands-on experiences in installing and repairing AV equipment and/or providing technical support to customers.
- Experience in projector technology to include necessary tools, software, optics, and projector setup in the field.
- Knowledge of Anti-Static Controls and Networks (IP configuration, VLANS, gateways and etc).
- Certified Technology Specialists (Audio Visual & Network) and knowledge of JD Edwards/Oracle system would be an added advantage.
- Ability to travel within Southeast Asia and Internationally on need basis. (for exhibition)

Joie Chang

Reg no.: R2090601 | EA No: 13C6684.

**Job Types**: Full-time, Permanent

Pay: Up to $5,700.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary

Work Location: In person

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