Director, Account Development

**Responsibilities**
- Responsible for the account, portfolio and market strategy for the GCG APAC merchants operating in region.
- Responsible for leading a team of client managers that manage the largest, global, and strategically important merchants in the T&E and Online industries. Responsible for the global relationship for those headquartered in APAC and for collaborating with global colleagues on the growth strategy and servicing needs of those headquartered in US and Europe that operate in region.
- Responsible for establishing senior executive relationships at merchant partners and leveraging them to achieve business priorities.
- Responsible for delivering GCG priorities which include:

- Re-signing global contracts for merchants headquartered in APAC, supporting global colleague with renegotiations for accounts headquartered outside of APAC and signing local agreements as required. Ensuring the implementation and adherence of all contractual terms and facilitating contractual updates to support new business models.
- Partnering with merchants to drive commercial outcomes. Executing marketing and identifying and implementing other initiatives to drive sales. Managing risk and protecting American Express from potential merchant losses.
- Advancing and enabling enterprise strategies such as ensuring welcome acceptance and coverage by closing acceptance gaps at key accounts, migrating accounts to the new business model in China and implementing debit card acceptance across GCG portfolio.
- Improving merchant satisfaction by articulating and demonstrating value, improving processes and agility to enhance the merchant experience, and a coordinated global approach to client management.
- Enhancing the colleague experience by developing programs to support career development and enhancing processes to improve agility.
- Responsible for leading initiatives on behalf of GCG locally and globally.
- Responsible for collaborating with colleagues across the Blue Box on accounts that have multifaceted relationships with American Express to ensure the relationships are optimised and strategy and plans aligned.
- Responsible for collaborating with critical business partners such as marketing, pricing, risk, finance, operations and the various CoEs

**Qualifications**
- Ability to create successful strategy and plans using internal and external data and information. Highly analytical and a clear presenter.
- Ability to create compelling value propositions for accounts leveraging industry insight and American Express value.
- Ability to collaborate across the enterprise to ensure best outcome for client and American Express.
- Excellent relationship management skills and experience managing and negotiating with complex external relationships across multiple markets / lines of business
- Excellent presentation skills. Ability to present with impact at an executive level and influence decision making.
- Experienced people leader capable of managing a team of seasoned Client managers. Ability to coach, develop and support career growth.
- Programme management skills, ability to lead projects on behalf of function and coordinate across GCG globally.
- Ability to manage a diverse pipeline of opportunities and prioritise resources to maximise return.
- Industry experience / expertise in T&E and Online industries advantageous.

**Why American Express?**

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.