Deputy / Section Manager

7 days ago

Singapore PRASAN PTE. LTD. Full time

Description

Exposure to Brands - ZARA, Pull & Bear, Bershka, Massimo Dutti etc.

Attractive Incentives and Benefits

Career Progression

Your main duties will be:

- Lead and keep a high level of motivation within the department.
- Guarantee the adequate induction and follow up on training for new team members.
- Assist in the development and retention of an effective team.
- To get involved in performance management of sales assistants (I.e. sickness/ absence, lateness, returns to work, etc)
- To ensure a high level of customer service is offered in the store.
- Monitor and support customer service action plans.
- Solve and manage customer issues as they arise and refer to the senior management team when necessary.
- Understand and reinforce the company return policy.
- To support customer service with product knowledge and awareness of New arrivals, Replenishment of best seller & Offering alternatives
- Plan the daily planners in advance ensuring that the following areas are covered at all times.
- Managing and motivating the team to increase sales and ensure efficiency.
- Aware of the daily and monthly budgets to meet and exceed them.
- Communicate with the management team on a daily basis with information regarding personnel, product and procedures.
- Ensure standards are maintained during the day and at closings.
- Ensure good housekeeping is maintained throughout all areas in the store and to communicate with the senior management team in case an incident happens.
- To be aware of the risks employees and customers are exposed to and to be aware of safe work practices and company procedures to overcome them.
- At least 5 years working experience in the retail operations.
- Ability to motivate employees to achieve sales quotas.
- Strong leadership and man management skills.
- Knows how to drive sales and can provide examples.

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