Product Lead, Cards

2 weeks ago

Singapore Trust Bank Full time

Trust is the first of a new breed of banks in Singapore - digitally native and focused on delivering a delightful customer experience. You will work in a fast-paced and collaborative environment to solve new and interesting challenges each day. Together with our Trust team, you will help shape the future of our bank.

As a **Product Lead, Cards **you'd be able to work on and solve many interesting challenges which we are facing, learn new ways of working, and help build delightful high-quality products for our customers.

Reporting to the Business Head of Cards and Lending, you will lead a multidisciplinary team to design, develop and deliver one of our key engagement and revenue generating product propositions. As Product Lead, cards you would cover - both debit and credit cards, ensuring a cohesive overall customer value proposition for our customers for their payment and borrowing needs covering their lifecycle events. You are a digital native with a natural intuition for design and technology, coupled with a strategic mindset. You are comfortable working in a fast-paced environment with high degrees of ambiguity, get excited by solving complex problems and are happy to roll your sleeves up and get things done.

**The Role Responsibility**:

- Define the cards product roadmap and strategy.
- Define and execute acquisition strategy
- Responsible for delivering the cards P&L and KPI's.
- Drive the day-to-day card operations with technology and operations.
- Ensure no lapses in controls and process, promptly put in place, and execute action plan to mitigate risk which emerges.
- Responsible for Cards RCSA's and their testing.
- Manage existing partner relationship and build new alliances to enhance the card proposition.
- Be the voice of the customer for your product/service and collaborate with other product owners to converge on a broader coherent proposition
- Drive customer engagement - spends and balances by deploying relevant campaigns and making changes to the CVP.
- Business owner of all cards related systems - card processor, 3DS, product master, rewards etc.
- Act as the senior product owner across the product and services, to define and manage the product backlog, prioritising feature releases in line with the broader roadmap.
- Define a compelling service proposition through innovative product management/development amid intensifying competition from traditional card issuers and emerging third-party payment providers.
- Collaborate with Operations, Engineering team and external vendors to ensure timely delivery of quality product and service proposition to customers.
- Provide insights into product, technology, and market trends, pre-empting imminent disruptions and identifying opportunities for acceleration
- Stakeholder management - Collaborate with other Stream Leads, Design, Technology, Operations, Risk, Finance and Strategic partnership etc.

**Role Specific Technical Competencies**:
Skill

Target proficiency level

Product Development and Management

Advanced

Cards Operations and Technology

Advance

Credit Risk Management

Advanced

Agile certification

Core

**You'll Fit Right In If You Are**
- Someone who can see the big picture while driving perfection down to the last pixel.
- A creative problem solver.
- Have an eye for turning complex problems into beautiful, elegant experiences.
- Highly collaborative and can communicate openly and respectfully.
- Comfortable in fast paced environments, and highly adaptable.
- A strong voice for the customer/user.
- You've worked in multi-discipline teams across the design process - research, and UX design.
- Proactive and self-motivated learner.
- You can be pragmatic and balance the needs of user, business, and technology.
- 10 year's progressive experience in Product Management in Financial Institutions, leading a business unit responsible for achieving financial sales and service performance objectives through a customer needs-based sales approach.
- 5+ years of Cards Product Ownership experience - managed card operations
- Experience in credit and fraud risk management
- A bachelor's degree in a technical discipline (finance, computer science, electrical engineering, etc).
- Strong understanding of mobile and web technologies.
- A strong customer focus and a natural inclination to let empirical research define and inform product/service priorities.
- Hands on experience in agile environment.
- Exceptional interpersonal and communication skills.
- leadership skills with experience leading cross-functional teams.
- The ability to manage time and schedules to meet aggressive deadlines and influence through persuasive written and verbal communication.

**Come as you are** Trust is an inclusive and open-minded workplace. If you are smart and good at what you do, that's what we care about. So come as you are.

**Trust is an equal opportunity employer. We prohibit discrimination and harassment of any kind.** We are committed to the principle of equ

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