Room Attendant

1 week ago

Singapore CRAIG ROAD PROPERTY HOLDINGS PTE. LTD. Full time

**What do we expect from you?**

Under the guidance of the Executive Housekeeper or any other authorized by the management, to ensure the highest standard of cleanliness of the guest rooms and associated areas to a clean, neat and well maintained standard as required by the hotel.

**How your day looks like**:

- Clean and service bedrooms, bathrooms and associated areas to the standard of hygiene and cleanliness required by the hotel.
- Re-sheet all rooms daily with clean linen, ensuring creases are removed; dust all furniture; fully clean bathrooms; replenish all guest supplies and stationery; vacuum all rooms thoroughly.
- Record all serviced rooms on worksheet, report and record any rooms that cannot be serviced
- Ensure that all VIP gifts are replenished daily.
- Assist Floor Supervisors in ensuring that guest room flowers and plants are watered and replenished as required.
- Dispose of all rubbish and dirty linen correctly.
- Ensure that all materials are used and stored correctly. Ensure that all equipment is maintained in a serviceable condition and report faults immediately.
- Create and maintain a personal respectful rapport with all guests. Deal with their requirements and enquiries. Handle guest complaints promptly and with thorough follow up, referring to others when necessary.
- Follow key signing procedures and take responsibility for assigned keys.
- Hand in all lost property to Director of Housekeeping immediately and follow hotel policies and procedures.
- Assist in stocktaking as required.
- Assist in special cleaning projects as required.
- Ensure that the hotel linen is treated correctly in accordance with the Housekeeping standards.
- Ensure that all guest property is handled in an efficient and correct manner.
- Report any damage to bedding, curtains, blinds and soft furnishings to the Floor Supervisor.
- Report to the Floor Supervisor any room that does not require service - “Do Not Disturb” or double locked.
- Report any shortage of linen, supplies or equipment to the Floor Housekeeper.
- Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management.

**How do I deliver this?**
- **Tell it like it is
- **Authentic, honest, you mean it, sincere, true.
- **Have fun and make friends - **fun, energetic, whimsical, upbeat, “wink", casual.
- **I've got your back
- **Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
- **Play to win**:

- Original, cutting edge, new, "outside the box”; open to new possibilities, different.
- **Right here, right now - **Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

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