Patient Service Associate

7 days ago

Singapore NATIONAL UNIVERSITY HOSPITAL (SINGAPORE) PTE LTD Full time

Job Purpose

Patient Service Associate is to manage and provide frontline patient services such as patient admission, in-flight / discharge billing consultation, modes of payment consultation, general enquiries handling, birth registration and cashiering.

**Responsibilities**:
Primary duties and responsibilities (80%)
- Pre-Admission Administration
- Works with Bed Management Unit (BMU) to monitor the availability of beds for elective inpatients prior to admission.
- Coordinates with the doctors / Specialist Outpatient Clinics to manage patients when elective admissions are cancelled
- Admission Administration
- Conducts financial counseling for admitting patients to explain on the charges are derived and how the bills would be financed.
- Assists the patients to complete the various modes of payment forms.
- In-flight / Discharge Administration
- Assists patients / next-of-kin to understand the bills and settle the outstanding payment.
- Assists needy patients by referring them to Business Office / Medical Social Workers Department for financial assistance schemes.
- Works with PSC’s Bill Monitoring Team (BMT) to manage patients’ outstanding bills.
- Handling of General Enquiries
- Assists patients / next-of-kin / general public on general / non-clinical / non-medical issues over the counters / telephone.
- Administration Work
- Performs IP Tagging function.
- Performs posting of charges for in-flight patients.
- Performs settlement for NETS / Credit Card transactions daily.
- Performs proper handover to Finance Department daily.
- Birth Registration
- Collects the payment for the birth registration services.
- Administrates the Baby Bonus Forms and collates the relevant statistics as required by ICA.

Secondary roles and responsibilities (20%)
- Rotational Duties

A&E Admission Management Duties

Processes A&E files of patients who are just warded.

Follows-up with emergency in-patients on modes of payment as soon as they are admitted.

Meeting Secretariat Duties

Performs as meeting secretariat for PSC Team Leaders.

Performs as meeting secretariat for PSC Staff Meetings.

Training / Coaching Duties

Conducts Ancillary Induction Program (AIP) training for the hospital’s new hires on rotational basis.

Stationeries Ordering Duties

Performs ordering of stocks for the entire PSC.

Monitors the stock level for the entire PSC.
- System Testing Duties

Involves as a user to assist PSC Management in testing enhanced features of the various computer systems.
- Performs daily housekeeping of the reception areas and workstations, in order to maintain a professional image and neatness of the work place
- Guides new hires on the SOPs and workflows.
- Takes a proactive role in participating in internal PSC projects.
- Performs ad-hoc duties as directed from PSC Management.

3. The Requirements
- GCE ‘A’ Level or Diploma Holder.
- Proficient in writing, communication and presentation skill.
- Good knowledge in computer.
- A pleasant personality with good working attitude.
- Able to work independently.

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