Customer Success Manager

14 hours ago

Singapore Produgie Full time

**WHAT WE DO**
Produgie is intelligent software with embedded IP and data analytics that multiples leader and team impact for business performance and growth. Produgie delivers premium growth leadership services as affordable, configurable, and scalable pay-as-you-go (less than 20 USD/User/month) products.

We were spun off from a global boutique consulting firm headquartered in Singapore that has worked with world class clients for over 20 years to build leader, team and organisation capabilities for business performance and growth. Science is in our DNA.

Join our team on our mission to empower inclusive growth We are committed to creating a high-performance culture based on People FIRST principles (FAIR, INCLUSIVE, RESILIENT, (PSYCHOLOGICAL) SAFETY, TRUST).

**WHAT YOU WILL DO**
The Customer Success Manager role is key to the success of Customers and Users of all types. What will keep you busy are the following types of activities:

- Drive User adoption, retention, and success with lots of data that you will make sense of
- Build strong relationships with the customers across various regions
- Partner with commercial, product & customer service teams to bring the voice of Users of all types into the product roadmap and evolution of Produgie Academy
- Build content to support badges and certifications as part of Produgie Academy
- Collaborate cross-functionally on internal projects to continuously improve workflows, systems, and product experience at a low cost
- Create and maintain a high-quality knowledge database and User enablement library
- Provide product demos and help customers understand upgrade and purchase options
WHAT WE ARE LOOKING FOR
- Undergraduate or master's degree in Psychology with preference in organisation psychology or human development specialization
- 2+ years of customer-facing experience at a SaaS startup company
- Excellent analytical skills and attention to detail
- Excellent communication and engagement skills
- Passionate about customer success and building lasting relationships
**COMPENSATION & BENEFITS** - We ensure you have the tools you need to thrive both in and out of work
- Extensive in-role training, coaching and mentoring are provided
- Flexibility around work that promotes greater balance and well-being
- Cloud-enabled workplace with great tools and work practices
- Competitive benefits

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