Le Account Manager

1 week ago

Singapore PAYPAL PTE. LTD. Full time

**Your way to impact**

Acting as a trusted advisor, this role ensures seamless onboarding, product adoption, and ongoing support while advocating for merchant needs and aligning them with PayPal’s strategic goals.

**In your day-to-day role you will**
- Develop and execute account strategies aligned with PayPal’s vision to deliver sustainable, long-term value for merchants and PayPal.
- Is accountable for Merchant account and owns senior strategic relationships, positing themselves as a trusted advisor
- Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes.
- Drive revenue retention, upsell, and cross-sell opportunities, consistently achieving sales quotas and exceeding KPIs.
- Build and maintain strategic relationships with Merchant, driving alignment with merchant goals and PayPal’s solutions.
- Anticipate future merchant needs through deep insights, fostering executive-level alignment and long-term partnership opportunities.
- Lead the overall strategy and delivery of PayPal’s solutions, ensuring alignment with merchant priorities and driving shared success.
- Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customer experience.
- Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction, success
- Drive merchant retention, including churn mitigation / negotiation, and renewal processes
- Coordinate cross-functional teams to deliver results in line with account plans and merchant expectations, ensuring operational excellence.
- Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes.
- Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives.
- Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands.
- Build strong partnerships with internal and external stakeholders to maximize impact and ensure alignment of technical and commercial goals.
- Inspire collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for merchants and PayPal.

**What do you need to bring**
- 7+ years of experience in account management, client success, or sales, ideally within payments, technology, or financial services industries, with a focus on driving merchant growth and retention.
- A deep understanding of e-commerce, merchant services, and payment solutions, with familiarity in fintech products and digital platforms as a strong advantage.
- Proven success managing high-value accounts, delivering strategic account plans, and achieving sales quotas through retention, upsell, and cross-sell efforts.
- Expertise in building and maintaining strategic relationships with senior executives, acting as a trusted advisor to align merchant goals with organizational solutions.
- Demonstrated ability to collaborate across cross-functional teams, including product, engineering, and operations, to deliver seamless and innovative customer experiences.
- Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic account initiatives.
- Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex deal structures.
- Analytical and strategic thinker with a proven ability to identify growth opportunities, address complex challenges, and deliver measurable business results.
- Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities with accuracy.
- Collaborative and adaptable, thriving in a fast-paced, dynamic environment while managing multiple priorities and delivering exceptional outcomes.

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