Call Centre Associate Customer Service

Job Scope Reports to Contact Centre Team Lead Handle customer service hotline and provide first level of supports from OMNI Channels Resolve customer queries efficiently and escalate problems/issues promptly. Follow Standard operating procedures closely. Work as a team and ensure that the contact centre service level is met **Requirements**: - Diploma /...

**Client**: MNC **Location**:AMK Area **Remuneration**: Based on Qualification, Experience & Capability 5 days work week / No shift - **4 Months Short Term Contract (Subject to renewal)** **RESPONSIBILITIES** - Possess call centre / customer service / hospitality experience - At least 1 year experience - Good communications and interpersonal skill -...

**Full job description** Call Centre Officer (12 hours shift) Working Location : Ang Mo Kio Working Location : 9am to 9pm and 9pm to 9am Job Description & Requirements - Provide quick, responsive, high quality and consistent support and customer service via a 24/7 call centre environment. - Perform technical assistance over the phone. - Perform First...

**JOB DETAILS** **Job Type** - Contract **Position Level** - Junior Executive **Qualification** - Diploma **Discipline** - Any Discipline **Specialization** - Contact Centre **Sector** - Group Operations **Experience** - 2 - 5 years **Salary** - Undisclosed**JOB DESCRIPTION** - Handle public enquiries regarding full suite of products in a Call Centre...

Answering incoming calls and making outbound calls to customers. Provide Live-Chat support. Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level Providing exceptional customer service...

Job Responsible:Attend to enquiries and requests from phone calls in a professional and prompt manner. Taking down informations correctly from the customers to ensure a smooth towing for the drivers. Ensure effective and timely follow-up as promised to customers. Answer inquiries and questions, handle complaints Verify data and entry into the system ...

Job Responsibilities - Develop business with existing customer database - Source and develop new potential customer database - Approach existing and new customer to fix appointment - Prepare and Direct mailer for mailing - Maintain and develop existing and new customer database in excel - To achieve KPO set by the management - Assist to design and develop...

**Minimally NITEC qualifications in IT related disciplines**: - **Minimum 1 year Customer Service Experience in technical or non-technical call center environment**: - **Strong customer service skills, good problem-solving skills, and the ability to work well in a team environment**. SECTION A: - The 1st Level Support is required to provide 1st point of...

**Customer Service Officer** Working Days & Hours: 5 days (included weekend) Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break) Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break) 1 weekday off; 1 rest day +/- 2-hour meeting per week Working Location: Ang Mo Kio, Parkway Parade and Punggol Plaza (currently need to...

Required : NITEC 1. Answering incoming calls and making outbound calls to customers or clients. 2. Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance. 3. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level 4. Providing exceptional...