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Sommelier

3 weeks ago

Singapore RB CORP PTE. LTD. Full time

**About us**

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

**About Publico**

"PUBLICO," is best described as Singapore’s destination gourmet playground for Italian food, drinks, entertainment and lifestyle. Composed of an eat-in or grab-n-go morning, lunch and daytime gourmet delicatessen that then transforms into an Italian Aperitivo vintage cocktail bar and decadent dessert bar every evening, this Restaurant and Bar brings something to Singapore that the city has not yet seen.

**Your day to day**

As a Junior / Sommelier, you are responsible to answer guest questions or concerns regarding the origin, vintage, and style of various wines. Update and maintain wine list and Infrasys. Pair and suggest wines that will best complement menu items. Attend wine tastings and develop relationships with vendors. Request new wines and products. Create and update wine lists. Design and implement wine promotions and incentive programs. Monitor and replenish inventory of wine cellar, equipment, and glassware.

Establishes rapport with guests to build guest loyalty and gather constructive feedback to ensure satisfaction of every individual guest.

**Financial Returns**
- Take and deliver guest orders, consistently demonstrating high levels of guest service
- Prepare set ups for tables and/or rooms
- Follow cash handling procedures

**People**
- Communicates to his / her superior any difficulties, guest comments and other relevant information
- Establishes and maintains effective employee working relationships
- Attends and participates in daily briefings and other meetings as scheduled
- Attends and participates in training sessions as scheduled

**Guest Experience**
- Update and maintain wine list and infrasys system.
- Attend wine tastings and training to continue self education and development.
- Answer guest questions or concerns regarding the origin, vintage, and style of various wines.
- Decant wines appropriately to the wine type.
- Issue, open, and serve wine/champagne bottles, ensuring guest satisfaction.
- Monitor inventory of wine cellar, ensuring appropriate quality and amounts of wine, proper storage and disposal of wines, and replenishing cellar as needed.
- Train and educate server and bartender staff on wine origin, vintage, styles, and pairings.
- Pair and suggest wines that will best complement each particular food menu item.
- Conduct vintage and BIN number checks.
- Request new wines and products to complement existing menu selections.
- Conduct staff wine tastings per company SOP and applicable laws.
- Conduct period inventories to ensure percentage cost is at or below budgeted levels.
- Order and conduct inventory of specialty wine equipment and glassware.
- Create and update wine lists for outlets or restaurants.
- Design and implement wine promotions and incentive programs.
- Meet with wine distributors, wineries, and purveyors to stay abreast of latest products and ensure positive vendor relationships.
- Any other duties as assigned

**Responsible Business**
- Food and beverage stock is stored in relation to hotel procedures
- Performs related duties and special projects as assigned
- Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers
- Log security incidents and accidents in accordance with hotel requirements

**Accountability**

Sense of urgency, high energy level, organizational ability, guest service orientation, communication skills, team player, honesty and integrity, reliability

**What we need from you**
- Able to have a good wine knowledge/certification
- 1 year experience in similar role
- Minimum "O" levels or equivalent education requirement
- Working knowledge of all forms of wine and standard beverage recipes
- Positive attitude with a passion for service & a ready smile
- Wiliness to learn new and innovative ideas for food and service
- Able to think out of the box in difficult and challenged situations
- For Indivi