Service Desk Engineer L1

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Service Desk Support Consultant (L1) plays an important role in making sure that happens. **Role and Responsibilities**: - Ask customers targeted questions to quickly understand the root of the problem - Track computer system issues through to resolution, within...

Job Title: Service Desk Support SpecialistRoles & Responsibilities:Gather and report daily statistics, including changes and incident tickets.Manage email escalations, resolving issues and updating queries.Create and update incident, service request, and change request tickets in Jira.Rout and follow up on emails to towers and teams.Process emergency...

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Service Desk Support Consultant (L1) plays an important role in making sure that happens. **Role and Responsibilities** - Ask customers targeted questions to quickly understand the root of the problem - Track computer system issues through to resolution, within agreed...

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Service Desk Support Consultant (L1) plays an important role in making sure that happens.**Role and Responsibilities**:- Ask customers targeted questions to quickly understand the root of the problem- Track computer system issues through to resolution, within agreed...

**About Lyte**:Based in Singapore, Lyte Ventures provides financing solutions to freelancers and SMEs around the world. Driven by the desire to empower individuals and businesses alike, Lyte Ventures is committed to create opportunities for everyone through our digital platforms. We hold fast to our core values of **Integrity **, **Empathy **, and...

Job DescriptionWe are seeking a highly skilled and organized Support Engineer to join our team at Synapxe PTE Ltd.The ideal candidate will be responsible for providing top-notch technical support to our customers, ensuring their issues are resolved efficiently and effectively.Key Responsibilities:Gather and report daily statistics, including changes,...

Role and Responsibilities:1. Daily statistics gathering andreporting- Daily changestatistics (Corin & Tower)- Aging andOutstanding S3 & S4 Incident Tickets(Tower)- Ticket Summary & Follow-up(Service Desk)- Daily SD Report (Handover -Service Desk)- Weekly handover of task (CommandCenter - Ops team)2. Emailmanagement- Act/prioritize onEmail escalations- Manage...

Roles & ResponsibilitiesRole and Responsibilities:1. Daily statistics gathering and reporting- Daily change statistics (Corin & Tower)- Aging and Outstanding S3 & S4 Incident Tickets (Tower)- Ticket Summary & Follow-up (Service Desk)- Daily SD Report (Handover – Service Desk)- Weekly handover of task (Command Center – Ops team)2. Email management-...

Roles & ResponsibilitiesL1 to L1.5 Service Desk agent responsible of:• Processing of emails/calls/voicemails• Escalating to Level 2 and 3 for any issues which requires escalations/attention• Coordinating with different teams to resolve issues• Hourly Monitoring of application• Adhoc tasks and reporting, if requiredWork location- SuntecAM Shift...

L1 to L1.5 Service Desk agent responsible of:•Processing of emails/calls/voicemails• Escalating toLevel 2 and 3 for any issues which requiresescalations/attention• Coordinating with different teamsto resolve issues• Hourly Monitoring ofapplication• Adhoc tasks and reporting, ifrequiredWork location- SuntecAM Shift08:00-17:00PM Shift 16:00-01:00GY...