Eb Senior Account Manager

2 weeks ago

Singapore LOCKTON COMPANIES (SINGAPORE) PRIVATE LIMITED Full time

**Job Purpose**

To provide a central driving role within the Employee Benefits (EB) department.

To lead renewal cycle, placement, service deliveries and yearly running of their portfolio of business.

Ensure all aspects of their responsibility are conducted in a professional and compliant manner in line with Lockton’s code of conduct and terms of business agreement.

Responsible for growing the book of business organically as well as participating in new business acquisition with the Business Development team.

To hit targets/goals set out at beginning of each financial year.

To conduct internal product/market training and provide mentoring and support to entire team.

**Job Description - Key Task and Responsibilities**
- Responsible on EB benefits design, placement, marketing and consultancy services for Lockton’s clients in line with agreed account strategies and ensure it is in accordance with Lockton operating procedures and compliant with regulatory.
- Consistently improving relationship and service with clients and contribute towards revenue growth.
- Preparation and issuance of Quotation/Placement Slips, Insurance Summary based on agreed terms and conditions with Insurers.
- Checking of policy/endorsement/invoice to ensure that it is accurate prior to forwarding to clients.
- Ensure prompt and accurate invoicing and that clients understand the Lockton cash collection terms, monitor, follow-up and resolve debtor queries in a timely manner to ensure prompt payment of premiums and fees.
- Keep abreast of insurance market and products/coverage developments and communicate to appropriate Associates/clients.
- Ensure all activities that are undertaken are compliant with regulation and Lockton’s internal standards and procedures.
- Manage and maintain market relationships at both operational and strategic level.
- Identify opportunities for expanded or new business.
- To identify and cross-sell the inter-department services which Lockton is able to provide.
- Maintain renewal income to at least budgeted levels and in line with set and agreed personal objectives.
- Responsible for benefits comparison, analysis, and final recommendation to the clients for remarketing exercise.
- Manage client issues, feedback & escalations promptly & efficiently to manage their expectations.
- Provide support and guidance to peers

**Qualification and Experience**

Relevant Insurance Diploma / CGI /HI /M5 /M9

Insurance relevant specialty/technical diploma

Degree-level educated

5+ years of insurance broking experience

Demonstrating substantial annual growth in EB revenues.

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