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Spa Attendant

3 weeks ago

Singapore HIDEAWAY 46CR PTE. LTD. Full time

Join the Hideaway team, the newest wellness concept by The Trapeze Group, located in the latest and upcoming lifestyle destination by The Lo&Behold Group in the vibrant Robertson Quay. At Hideaway, we're creating a unique space for healing and recovery, offering a blend of modern massage treatments, and cold plunge and sauna facilities, designed to enhance the wellness experience. As part of our dynamic team, be part of a concept that aims to redefine wellness. Join us in making Hideaway a distinctive haven for rest and recovery, as we prepare for our grand opening in 2024.

**Purpose of Role and Objectives**:
The **Spa Attendant**is responsible to ensure the highest quality of guest service and cleanliness throughout the spa, including the bathhouse. Responsibilities will also include processing the laundry/linen of the spa, handing it off to cleaning vendors and restocking clean laundry and linens throughout the spa.

**Essential Job Functions**:

- Be flexible with your schedule, supporting the needs of the spa
- Maintain a positive attitude and contribute toward a quality work environment
- Assist in all areas of spa operation as requested by management
- Document all guests’ requests, complaints or problems immediately and notify designated personnel for resolving the situation and follow up in a timely manner
- Assist with inventory of all amenities
- Address guests complaints with empathy, and courtesy, always finding a resolution that they feel is satisfactory. Never allow a guest to leave unsatisfied
- Assist with Spa and bathhouse cleanliness and presentation removing garbage, assisting with towels and laundry, setting rooms and spa at end of shift and clean and sanitize all surfaces
- Assist with filling and draining cold plunge tubs, cleaning cold plunge tubs and saunas upon opening, closing and between appointments.
- Assist with troubleshooting cold plunge tubs and saunas if necessary (training will be provided).
- Properly open and close spa each day according to standard operational procedures
- Handle guests’ questions and concerns professionally and courteously. Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
- Maintain a clean; safe, fully stocked and well-organized work area
- Upholds the standards of sanitation and sterilization as directed by law and establishment
- Ability to work without constant direct supervision and maintain a positive attitude and contribute toward a quality work environment
- Regularly attend, participate in and support training and colleague meetings for the spa
- Communicate to management any and all occurrences involving colleague or guests in the spa that require attention

**Key Competencies and Skills**:

- High School Graduate
- Possess a good command of the English and the ability to clearly and pleasantly communicate with guests
- Ability to provide legible communication
- Ability to be efficient and productive in a fast-paced environment
- Knowledge of computers
- Responsible
- Team player
- Detail-oriented with strong ability to multitask
- Ability to assist in emergency situations