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Customer Service Assistant
3 weeks ago
**Job Details**
**Who we are**
Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.
This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We’re helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality.
Sustainability is a top priority for our company. We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place.
**_Please visit and follow Johnson Controls Pacific linkedin for recent exciting activities. _**
- Career _**The Power Behind Your Mission**
- OpenBlue _**OpenBlue**: This is How a Space Comes Alive**
**What you will do**:
Tracks and provides direct support for planned service agreement renewals. Participates in accounts receivable activities and provides back up customer call handling, as needed. Interfaces with client to create service work tickets and coordinates technician activities. Provides administrative, day-to-day support in the service operational areas.
**How you will do it**:
- Ability to handle order processing, invoicing, logistics arrangement.
- Tracks and provides direct support for planned service agreement renewals.
- Participates in accounts receivable activities and provides back up customer call handling, as needed.
- Interfaces with client to create service work tickets and coordinates technician activities.
- Provides administrative, day-to-day support in the service operational areas.
- Ability to manage and handle time sheet.
**What we look for**:
- NITEC/Diploma holder/any tertiary education with minimum 1 year order processing background
- Willing to learn new things with good attitude.
- **It is a 1 years contract.**
**_Diversity & Inclusion _**
- Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands._
