Order Fulfilment Executive

18 hours ago

Singapore MOTHERS WORK PTE LTD Full time

Motherswork is an omni-channel premium retailer for mother, baby and kids in Singapore and China. Our mission is to journey with women into motherhood and beyond.

We are looking for an online fulfilment executive to support our e-commerce business growth. In this role, you will navigate our warehouse to locate specific merchandise of multi brands for our online customers and see it out the door.

**Responsibilities**
- Maintain high standards of customer service for online customers; guide and advise potential customers with the aim of converting to purchase; resolution of customer enquiries and other issues
- Work closely with warehouse operations for e-commerce during mega campaigns; coordinate with warehouse to ensure that online stores are adequately stocked and this is reflected in the system
- Liaise as required with stores and warehouse to resolve delivery issues
- Practice good housekeeping by ensuring all goods are stored neatly and properly.
- Assist in annual stock take count for warehouse
- Fulfil product customization for customers upon request
- Other duties as and when assigned

**Requirements**:

- At least 2 years of related working experience with proven track record in managing an e-Commerce platform.
- Proficient in MS Office
- Fluency in English and at least a 2nd language
- Meticulous with strong attention to detail.
- Results-oriented, resourceful and able to work independently and with teams in a fast-paced environment.
- 5.5 day work week, work location - Kallang/Macpherson area
- Basic salary + commission

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