Trade Documentation Services Officer

**About Tradenet Services Pte Ltd (TNETS)**

TNETS is one of the world's largest customs and trade compliance businesses with operations across the APAC region.

With our headquarters in Singapore, we've been in the business for 16 years, declaring an estimated 1.8 million permits every year and clearing over USD 200 billion worth of goods per year, resulting in a 99.9% error-free customs declaration track record.

TNETS vision is that customs and trade management functions will be seamlessly integrated into fulfillment processes globally, while at the same time operating at maximum compliance, and at the lowest possible cost to the clients.

TNETS critical role within customs and trade management is to ensure that clients’ goods are cleared through customs rapidly, cost effectively, securely, and in compliance with all rules and regulations.

We are ISO recognized as one of the leaders in the declaration business, and our business intelligence tools include TNETS 4.1, TNETS intelligence system (TIS), and Customs 360.

**Designation: Officer, Trade Documentation Services**

**Department: Trade Documentation Services Unit**

**Roles & Responsibilities**

Trade Documentation Officer is responsible in handling shipping documentation, Letters of Credit (LCs), and other trade-related documents. This role requires strong organizational skills, excellent communication abilities, and a customer-centric mindset to support the smooth processing of trade transactions.

**Key Responsibilities**

**1. Documentation Management**:

- Prepare, review, and manage trade-related documentation including Bills of Lading, Certificates of Origin, Packing Lists, Certificate of Analysis and Invoices.
- Ensure accuracy, completeness, and compliance of documents with international trade standards and regulatory requirements.
- Manage full shipping documentations of shipments under LC and Collection terms.

**2. Letter of Credit (LC) Handling**:

- Vetting Letter of Credit issued by buyer are in accordance with LC terms and conditions.
- Prepare documentations according to LC requirement.
- Ensure timely submission of compliant documents to banks and clients to facilitate trade settlements and follow up with banks on final dispatch stage.
- Have a clear understanding of trade finance documentation flow and good knowledge of Letter of Credit (UCP 600) and DA/DP URC 522.

**3. Shipping and Logistics Coordination**:

- Liaise with shipping lines, freight forwarders, fourth party logistics and transport companies to arrange shipments and monitor delivery schedules.
- Track shipments and maintain communication with internal and external stakeholders to ensure timely and efficient transport of goods.
- Monitor shipment documentation processes ensuring accuracy and efficiency in all transactions.

**4. Customer Service and Communication**:

- Act as a point of contact for clients to provide updates on shipping statuses and resolve documentation-related issues.
- Build and maintain positive relationships with customers, vendors, and service providers.
- Resolving all day-to-day shipping documentation issues with banks and liners in the quickest timeline with the ability to assess situations and find quick solutions.

**5. Compliance and Risk Management**:

- Ensure adherence to international trade laws, shipping and customs regulations, and company policies.
- Mitigate risks by identifying discrepancies and resolving issues in trade documents proactively.

**6. Reporting and Record Maintenance**:

- Maintain accurate records of all trade documentation, transactions, and correspondence.
- Generate regular reports on trade documentation activities and shipment statuses.
- Update SAP and necessary report files to ensure information is current and accurate.

**Key Responsibilities**:

- Prepare and manage shipping documentation for domestic and international shipments.
- Review and ensure accuracy of Letters of Credit, coordinating with relevant stakeholders to meet LC requirements.
- Collaborate with internal departments, banks, customs agents, shipping partners and fourth party logistics to ensure seamless trade operations.
- Stay updated on global trade practices, shipping procedures, and regulatory changes.
- Provide exceptional customer service by promptly addressing client inquiries and concerns.

**Qualifications and Skills**:

- Possess a Degree/ GCE O/ GCE N Level
- Minimum of 1-2 years of experience in shipping, logistics and customer service or trade documentation roles.
- Knowledge of trade finance instruments, including Letters of Credit and URC collection.
- Proficiency in Microsoft Office Suite and relevant trade documentation software.
- Strong attention to detail, meticulous, initiative and ability to work under tight deadlines and fast pace environment.
- Excellent written and verbal communication skills.
- Problem-solving and analytical skills with a proactive approach to issue resolution.

**Additional Requirements**:

- Famil