Dental Assistant/receptionist

5 days ago

Marine Parade, Singapore Nour!sh Pte Ltd Full time

**Key Responsibilities**:

- **Patient Interaction & Communication**:

- Greet patients warmly as they arrive and ensure a positive first impression.
- Provide patients with information regarding services, treatments, and clinic policies.
- Schedule patient appointments, reschedule or cancel appointments as necessary, and send appointment reminders.
- Handle patient inquiries regarding treatment costs, insurance options, and billing processes.
- Assist patients in completing necessary forms and paperwork before or during their visit.
- **Administrative Support**:

- Maintain accurate patient records in the clinic’s management system (e.g., contact details, medical history, treatment plans).
- Verify insurance information and assist patients with understanding their coverage options.
- Assist with patient check-in and check-out, ensuring all necessary paperwork and payments are processed.
- Maintain and update the clinic’s schedule to minimize wait times and maximize efficiency.
- **Customer Service & Problem Resolution**:

- Address patient concerns, complaints, and feedback in a professional and empathetic manner.
- Resolve scheduling conflicts and other administrative issues to ensure patient satisfaction.
- Offer support and guidance to patients who need assistance with billing, insurance, or other clinic-related inquiries.
- Follow up with patients post-treatment to ensure satisfaction and provide additional support if needed.
- **Team Collaboration**:

- Work closely with dental staff, including dentists, hygienists, and dental assistants, to ensure smooth patient flow.
- Coordinate with the dental team to ensure timely updates about patient appointments, cancellations, or emergencies.
- Support the clinic's overall operations by ensuring the reception area is clean, organized, and well-stocked with necessary materials (forms, brochures, etc.).
- **Clinic Operations**:

- Ensure that patient confidentiality and privacy are maintained at all times.
- Assist in maintaining an organized filing system for patient records, treatment plans, and billing documents.
- Monitor clinic inventory of office supplies and notify management of shortages or needs.

**Job Types**: Full-time, Part-time, Permanent

Pay: $2,500.00 - $4,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Weekend availability

Supplemental Pay:

- Performance bonus

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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