Customer Success, Operations Coordinator

**BE PART OF BUILDING THE FUTURE.**

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?

The answer is data, - all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure's vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 9,000 customers including 50% of the Fortune 500, we've only scratched the surface of our ambitions.

Pure is blazing trails and setting records:

- For eight straight years, Gartner has named Pure** a leader in the Magic Quadrant**:

- Our customer-first culture and unwavering commitment to innovation have earned us a certified **Net Promoter Score in the top 1% of B2B companies globally**:

- Industry analysts and press applaud Pure's leadership across these dimensions
- And, our 4,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say "bring it on" to exciting challenges that change the world, we have endless opportunities where you can make your mark.

**What You Will Be Doing**:

- Tracking the full lifecycle of Professional Services bookings
- Collaborating with Support, Operations, Logistics, Sales, Finance and Legal to execute professional services tasks
- Efficient in contracted delivery partner management and Outside Spend Purchase Order Management
- Coordinating Service engagements and installations within APJ
- Managing the calendars and scheduling of a team of implementation engineers in the APJ
- Assisting in onboarding new implementation engineers by providing a curriculum and managing training schedules
- Developing, monitoring and following up on reporting with Professional Services management and internal/external team members to ensure data is being maintained properly related to forecasting and implementation metrics
- Forecasting and tracking quarterly revenue
- Managing a team of partner engineers; responsible for training, dispatching and invoice tracking
- Tracking partner invoices and margin
- Coordinating other PS field events, including off-sites and trainings
- Creating and maintaining Purchase Orders for Professional Services team
- Other projects as deemed appropriate
- Able to adapt to constant changes with customers

**What You Bring To the Team**
- Must be highly detail oriented and extremely organized
- Ability to simultaneously work on multiple engagements and priorities
- Flexibility supporting multiple time zones
- Comfortable working in a fast paced and ever-changing environment
- Possess basic accounting and finance knowledge
- A fast-learner, needing minimum supervision and able to solve complex challenges
- A solid understanding and use of Salesforce
- Mastery of Microsoft Office programs including: Excel, Word, PowerPoint
- Strong interpersonal skills including ability to tactfully respond to scheduling requests and provide alternative suggestions to satisfy all parties
- Excellent oral and written communication skills, able to speak articulately with personnel at all levels
- Required to articulate in English and able to speak Mandarin is a plus
- Experience scheduling professional services engagements
- 3 - 5 years' experience in field service/professional service/customer success or similar organization

**Software**:

- Salesforce
- NetSuite
- Google Suite (Gmail, G-Calendar, G-Drive)
- MS Office Suite
- LucidCharts/Visio (a plus)
- Smartsheet/MS project (a plus)

**Education**:

- Bachelor's Degree in Business Administration or similar discipline

**BE YOU—CORPORATE CLONES NEED NOT APPLY.**

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

**PURE IS COMMITTED TO EQUALITY.**

**APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.**

**DEEMED EXPORT LICENSE NOTICE.**

**PURE'S COMPLIANCE WITH THE U.S. GOVERNMENT COVID-19 MANDATE**

In accordance with Pure's policies, current and anticipated federal regulations, and our ongoing commitment to prioritizing the health and well-being of our employees,