Commander - Technology Command Centre

1 week ago

Singapore OCBC Bank Full time

**Commander - Technology Command Centre** **-** **(**240001CM**)**

We are seeking a Commander who is in charge of O&T Command Centre that oversees the overall system health and cyber security operations of the Group.

**Responsibility**:

- In charge of the Command Centre on-site monitoring and support teams, and assume command and control of extended support teams in times of incidents
- Ensures checks on key system & cyber health indicators based on Standard Operating Procedures
- Proactively reviews business volumes and trends for abnormalities. Take early prevention actions to avoid service disruptions
- Major Incident Management
- Digest, correlate and analyze information, events from multiple sources including monitoring events, users and cyber security alerts.
- Assess impact of incidents and work out workarounds & contingencies.
- Act as single point of command & control regionally to direct on-site staff to ensure events, incidents, and situations are handled and resolved promptly, and where necessary, escalate to and direct extended support teams.
- Track progress and drive early service restoration.
- Alert and updats stakeholders timely, including senior management, on progress of incidents.
- Track the service restoration progress and escalate to senior management to activate crisis management if there is a potential breach in SLA
- Identify gaps to monitoring and track to completion these gaps
- Identify areas of improvements in problem restoration
- Perform regular drills to improve on incident handling

**Qualifications**

**Skills Required**:

- Possess interpersonal and communications skills through written and oral communication required to effectively interface with senior management, support & recovery team and monitoring operators
- Active listening skills, situational awareness and attention to details
- Strong cognitive skills to handle the steep learning curve required in our complex environment
- Strong analytical skills to process multiple channels of information and ability to make the correct judgment
- Willing and able to work shift hours (24x7) that include weekends.
- Works well under pressure, ability to multi-task and adapt to changing circumstances
- Works independently with mínimal supervision
- Self-motivated individual with positive attitude that can accept unforeseen challenges, crisis and sometime disruptions to work life and personal life as part of the role
- Preferably with experience in major incident management, knowledge of banking services and ITIL trained.

**Primary Location**: Singapore

**Job**: Technology Solutions

**Organization**: Group Technology Services

**Schedule**: Permanent

**Job Posting**: 09-Sep-2024, 1:02:31 AM

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