Network Engineer

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Reporting to the Infrastructure Manager - APAC West, the Network Engineer role is part of the APAC Technology and Operations team and is also aligned with the offshore Global Technology Network Platform team.

Based in Singapore, the Network Engineer role is APAC focused (30+ sites across the region from New Zealand to India) and is responsible for the day to day operations across the region, including but not limited to; support, maintenance and monitoring activity, delivering project related outcomes, build and design of network assets and services, capacity planning and procurement tasks. As part of Technology and Operations you will also work closely with peers from other Infrastructure, Security, Broadcast, operations and support teams to deliver business solutions across the APAC region.

**Key Responsibilities**:

- Effectively support APAC network infrastructure by responding to and resolving all trouble tickets within the stipulated SLA time.
- Diagnose and resolve network outages and take remediation steps to identify the root cause and mitigate future recurrences.
- Monitor network capacity, recommend and implement enhancements to meet new or changing network demands.
- Prioritise workload based on business criticalities and be flexible to work on ad hoc tasks as assigned by the manager.
- Troubleshoot network problems and outages and schedule equipment and code upgrades.
- Project work
- Fully understand and adhere to the Global Network Platform team’s standards and procedures both in technical and functional areas.
- Capture business requirements from multiple sources and translate into effective recommendations solutions.
- Plan and design Network architecture and services to meet requirements for the APAC region and remain aligned with global standards.
- Assist with the delivery of network components and services for technology projects within APAC, ensuring project remains on track, providing technical and operational updates to stakeholders.
- Define, document, and enforce system standards.
- Design and configure network configurations, test, implement and productionize.
- Compile router, switch and Firewall config, test and implement.
- Maintain positive relationships with all user communities, peers, stakeholders and the management team.
- Uphold the company values and expected behaviours in all undertakings related to your employment.
- The Employee shall ensure they are familiar with the Employer's policies and procedures, and any modifications to those policies and procedures that may be introduced from time to time.
- Carry out your work safely and without endangering or causing harm to yourself, fellow staff members, contractors, customers, visitors, or the general public.
- Other duties as required.
- The Company may, after fair and reasonable consultation, change your duties, from time to time, for commercial reasons but not so as to substantially change the nature of the position.
- Contributor to Incident, Problem and Change Management processes.
- Escalate complex issues and work with offshore peers to resolve issues and return services to operation in a timely manner.
- Write procedures, reports, tasks, impact analysis and support documentation for systems under management

**Qualities Required**:

- Network design and implementation
- Network troubleshooting
- Project management experience
- Time-management skills
- Strong documentation skills
- LAN / WAN knowledge
- Network hardware configuration
- Network performance tuning
- Bachelor’s degree in Computer Science, Information Technology, Information Systems or similar.
- Intermediate level experience in network administration in an enterprise production environment.
- Strong skills with network protocols, standards and policies.
- Experienced in the essential aspects of the Change Management process including CMDB entry, submitting CHG requests and managing communication.
- Enterprise experience working with a multicast network, broadcast or media experience preferred
- Advanced skills with either Juniper or Cisco/Arista platforms.
- Strong skills with Palo Alto (preferred) or other firewall platforms.
- Strong team member