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Ai Data Project Management Operation Manager, Trust
3 weeks ago
Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
The AI Data Service and Eco Operations (ADSEO) team is responsible for providing data annotation services for all of the company's international products, which can also help international products build their own data ecological security.
What will I be doing?
- Lead the multi-site APAC AI Data Service Team of People Managers, Quality Assurance Specialists and Evaluators to perform policies localisation, BPO quality management, Quality assurance, RCA, data analysis & deep dives, make reports & policy recommendations, and triage escalations
- Develop and lead the execution of both the tactical and strategic direction of this regional team, leading the operations, change management and scaling/driving adoption of new programs, tools etc.
- Lead a high performing operations team who are effective, engaged and aligned to our company culture and values.
- Work with Ops Leadership and XFN teams to understand various product ecosystems in order to ensure alignment of quality assessment procedures and data delivery with product strategies
- Partner with cross functional partners on analysis and reporting
- Coach & support AI Data Service team leads to developing and/or enhancing the Quality framework, methods for performance management, tracking KPIs, and working for any performance improvement initiatives
- Lead your team to detect, land and optimize any efficiency, productivity and accuracy improvement opportunities.
- Analyse data first hand to validate recommendations made by your team in order to drive continuous quality improvement across partner sites and workflows
- Enhance the quality process with automation of metrics by creation of dashboards
- Validate information of RCA reports created by your team and present findings to key internal stakeholders.
- Ensure that our BPO partners meet and exceed quality targets and provide support needed to achieve objectives deep dives, make reports & policy recommendations and triage escalations.
**Qualifications**:
What should I bring with me?
- Minimum Bachelor of Arts/Science degree in Business, Economics or Statistics
- Machine learning/labeling-related experience is strongly preferred
- 4+ years in Content Quality, TnS Operations, or a similar industry
- 4+ years leadership and people management experience, (ideally across multiple locations) with a focus on performance, culture, engagement and people growth and development
- Experience of partnership with BPOs
- Strong analytical skills with the ability to perform complex data analysis to derive key insights
- Able to explain data and trends with excellent communication skills
- Experience working cross-functionally, in a highly matrix, global organisation with external and internal teams with the ability to influence leadership.
- Ability to lead effectively, prioritise projects, and ensure the delivery of high quality work under time constraints
- Strong proficiency in Data Analysis tools such as Microsoft Excel
- Proficiency utilising data visualisation tools such as Tableau or Power BI
- Experience in Six Sigma, Lean principles, or Operational Maturity methodologies
- Proven leader with project management, planning, presenting and communication skills
- Ability to adapt rapidly to changing work environments, work priorities, and organisational needs
- Ability and willingness to work on various projects
- Detail oriented with the ability to create and maintain reports, procedures, proposals and presentations
- Outstanding natural communicator, exceptional verbal, written and communication skills.
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.
Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relation
