Head of Policy Enforcement

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

The Head of Policy Enforcement for Short Video and Features, APAC, will report to the Global Head of Policy Enforcement and lead a team of Policy Enforcement Specialists and Team Leaders, to effectively communicate our product policies to the Operations teams which enforce them.

Our Policy Enforcement team is responsible for delivering timely, accurate, and scaled Policy guidance to support Content Moderation & Quality teams in their understanding of our product policies. Policy Enforcement provides day-to-day support to ensure the consistent interpretation and implementation of our policies across teams, and identifies and channels feedback on opportunities for improving the operability of our policies. They are a critical link in our Trust & Safety (T&S) processes, working closely with other T&S teams across Policy and Operations to ensure our policies are enforced in a high quality and consistent manner. When we iterate our policies, Policy Enforcement works closely with our global teams to ensure this happens seamlessly and effectively, and that all relevant documentation is delivered in a format and language that enforcement teams can readily utilize.

The Head of Policy Enforcement, Video and Features, APAC will provide full leadership to this team for the lines of business within their area of responsibility across the APAC region, ensuring it is able to do its work in a high quality, sustained, and reliable manner.

**Responsibilities**:
What will I be doing?
- Organize and lead our APAC teams responsible for providing scaled Policy support to content moderation and quality teams across short video and other features. In partnership with cross functional teams, lead analysis on policy related content moderation challenges and organize effective follow-through to address them.
- Be accountable for the work and business outcomes of the Policy Enforcement team as it pertains to short video and other features across APAC; develop and drive strategies to measurably improve the level of policy understanding within enforcement teams
- Work with Policy and Operations leadership and teams to support enforcement strategies across the content ecosystem, ensuring alignment of the intent of our content policies with how they are implemented at scale
- Manage a team of Policy Enforcement Team Leads to ensure the Policy Enforcement Specialists are able to drive effective and up-to-date Policy understanding, documentation, and change management through a range of regular and ad-hoc processes
- Coach & support Policy Enforcement Team Leads to develop an effective team, and enhance our global processes for providing scaled support to content moderation and Quality teams
- Analyse data first hand to validate recommendations made by your team in order to drive continuous policy enforcement process improvement across global in-house and outsourced content moderation efforts
- Lead and/or assist XFN or QA teams and Leadership with ad-hoc projects based on business needs or upon request
- Ensure that Policy teams are appropriately supported by the Policy Enforcement team to understand enforcement challenges, & make recommendations in line with ground experience

**Qualifications**:
What should I bring with me?
- 10+ years of progressively senior roles including experience in Content Quality, TnS Operations, Policy Operations, or related roles
- Significant leadership experience (6+ years); experience managing team members and people managers
- Track record of ensuring reliable delivery of high quality and sensitive work under time