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Customer Service Assistant

2 weeks ago

Singapore PRINTECH INTERNATIONAL & CONSULTANT PTE. LTD. Full time

**Assisting Customers**: Provide assistance to customers by answering questions, resolving complaints, and addressing concerns in a professional and timely manner.
- **Processing Orders**: Assist customers with placing orders, processing payments, and tracking shipments to ensure a smooth purchasing experience.
- **Handling Returns and Exchanges**: Process returns, exchanges, and refunds according to company policies, ensuring customer satisfaction and retention.
- **Managing Complaints**: Listen to customer complaints, investigate issues, and work towards resolving them effectively, escalating complex problems to higher management when necessary.
- **Maintaining Customer Records**: Keep accurate records of customer interactions, transactions, inquiries, and complaints in the company's database or CRM system.
- **Providing Product Support**: Offer technical support or guidance to customers experiencing difficulties with products or services, troubleshooting issues and providing solutions.
- **Educating Customers**: Educate customers about product features, benefits, and usage to enhance their understanding and satisfaction.
- **Promoting Products and Services**: Up-sell or cross-sell additional products or services to customers based on their needs and preferences, contributing to sales targets.
- **Ensuring Customer Satisfaction**: Follow up with customers to ensure their satisfaction with the resolution provided, seeking feedback to improve service quality.
- **Collaborating with Other Departments**: Coordinate with sales, marketing, and other departments to address customer needs, share feedback, and improve overall customer experience.
- **Handling Administrative Tasks**: Perform various administrative tasks such as filing paperwork, updating customer records, and preparing reports as required.
- **Adhering to Policies and Procedures**: Follow company policies, procedures, and guidelines while interacting with customers and handling their inquiries or issues.
- **Maintaining Professionalism**: Maintain a professional and courteous demeanor at all times, reflecting positively on the company and its values.
- Need holding class 3 driving licence