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Technology Support Ii, Payments Technology
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**JOB DESCRIPTION**
Our Commercial & Investment Bank (CIB) relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You'll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets spanning over 100 countries around the world.
**Job responsibilities**
- Respond promptly to service requests from Client facing support teams, Operations partners, etc.
- Manage priority incidents and leverage cross-functional teams to quickly eliminate impacts
- Monitor production environments for anomalies and address issues utilizing standard observability tools
- Improve operational stability and availability through participation in problem management
- Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
- Work with development teams throughout the software life cycle ensuring sustainable software releases. Manage, track and validate all changes to the Production, Disaster Recovery environment
- Participate in the weekend support coverage in a rotational shift with fellow team members
**Required qualifications, capabilities, and skills**
- Bachelor’s Degree in Computer Science or equivalent
- Formal training or certification on technology support concepts and 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Exposure to observability and monitoring tools and techniques along with deep level expertise in instrumentation, customization and usage of at least couple of modern monitoring toolset such as Dynatrace, AppDynamics, Grafana, Splunk, Geneos.
- Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Expert in at least one of the relational database (SQL Server, Oracle, DB2 etc.)
- Expertise utilizing one of the batch scheduling tools such as Control-M or Autosys
- Experience in executing and driving Resiliency events
**Preferred qualifications, capabilities, and skills**
- Knowledge of one or more general purpose programming languages
- Knowledge of one or more infrastructure components (e.g. networking, cloud services, orchestration tools, containerization, compute and storage systems)
- Experience in Banking Finance domain
- Working understanding of public cloud, AWS Certification is a plus
**ABOUT US**
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
**ABOUT THE TEAM**
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
