Technical Manager

2 days ago

Singapore MOTORWAY CAR CARE CENTRE PTE LTD Full time

**Job Summary**

**Key Responsibilities**:

- Supervise and mentor a team of mechanics, ensuring productivity, quality, and morale.
- Assign repair and diagnostic jobs based on mechanics’ skill levels and job complexity.
- Ensure adherence to workshop SOPs & safety regulations.
- Oversee and support advanced diagnostics, troubleshooting, and repairs of luxury vehicles.
- Provide expert guidance and second opinions on complex technical issues.
- Ensure all services and repairs are completed to manufacturer and industry standards.
- Coordinate workflow to optimize efficiency and turnaround time.
- Monitor and maintain inventory of tools, parts, and workshop equipment.
- Implement continuous improvement initiatives to increase service quality and reduce rework.
- Collaborate with service advisors to ensure accurate job quotations and timelines.
- Communicate technical findings and recommendations to customers in a clear and professional manner.
- Handle escalating customer concerns related to technical work.
- Conduct regular training and performance evaluations for workshop staff.
- Stay updated on the latest diagnostic tools, automotive technologies, and best practices.

**Requirements**:

- Diploma/Degree in Automotive Engineering, Mechanical Engineering, or related field.
- Minimum 5-7 years of experience in a senior technical or workshop supervisory role, preferably with luxury or continental car brands.
- Strong diagnostic and technical skills with a proven track record in high-end vehicle servicing.
- Proficiency with modern automotive diagnostic equipment and software (e.g., Autologic, STAR, ISTA, VCDS).
- Excellent leadership, communication, and problem-solving skills.
- Customer-focused mindset with a strong sense of professionalism.

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