Senior Technical Support Engineer, Regional

We’re not like most. We don’t just overcome obstacles - we don’t see them. Instead, we see the potential in every person, and every situation. We don’t wait for opportunity to appear - we create it. Meet ASM. A company that has been searching for people just like you._

**Who is ASM?**

ASM is a leading, global supplier of semiconductor wafer processing equipment. Our ambitious team is dedicated to delivering innovative technology solutions to the world’s leading semiconductor manufacturers. We have over 2,600 employees based in 14 countries, including Belgium, Japan, Netherlands, South Korea, Singapore, Taiwan and United States. Together we work to develop Epitaxy, ALD, PEALD, Vertical Furnaces and PECVD thin-film deposition technologies for our customers. Our goal is to remain an industry leader by being ahead of what’s next. We accomplish this by focusing on finding collaborative solutions to make integrated circuits, or chips, smaller, faster and even more powerful.

**ASM, an inclusive workplace**

We at ASM are a truly global organization that works diligently with an open-mind in all areas of our business. We strive for a culture and work style that fosters trust and transparency. We put our people first, and that is how we will continue to succeed. We are an equal opportunity employer and value diversity. We recognize and value the differences between individuals, including gender, ethnicity, religious beliefs, sexual orientation, knowledge and experience, work background, age, skills, amongst others. Recruiting and developing a diverse workforce provides a wide range of perspectives. This enables a culture of continuously exploring and adopting new technological ideas and innovations, and it also enables us to deliver excellent products and service to our clients.

ASM is recruiting for** Senior Technical Support Engineer **in our ALD/EPI/CVD/Furnace business function. You will be part of a team providing technical support / trouble shooting at client site. As a key driver of business success, you will play a vital role in strengthening and enabling business success through developing and improving processes run on our toolsets at customer sites. As a **R**egional **P**roduct **S**upport you will be responsible to understand our customers’ needs and provide support to ensure we deliver quality service and add value to and even aim to exceed customers’ expectations.

**JOB RESPONSIBILITIES**
- Maintain tool uptime and ensure excellent execution of installation and support of hardware issues.
- Develop, maintain, and ensure the relevance of technical information used by internal and external stakeholders.
- Understand and build long-term innovative global technology systems that enable enhanced customer relationships.
- Drive continuous improvement of the customer experience through team, hardware, software, and support tool development.
- Drive and manage new product installs and subsequent hardware development.
- Projects manage new evaluations and ensure the success of the project.
- Additional assigned tasks when necessary.
- Business travel is required when necessary.

**REQUIREMENTS**
- At least a Bachelor’s degree Engineering discipline or equivalent technical studies
- Minimum 4 years of experience of directly related experience. (i.e. ALD, PEALD, EPI, PECVD,CVD)
- At least 10 years of experience in the electronic or semiconductor industry
- Strong positive attitude, ability to work in a team environment or individually, drive meetings, provide guidance to co-workers, and foster excellent internal ASM relations.
- Ability to handle all customer situations, developing action plans then presenting and driving resolution to both ASM and customer.
- Ability to work responsibly with all ASM resources and departments in a multifunctional high paced atmosphere independent of supervision on highly complex problems
- Be a system expert for support of field problems, travel to customer site domestically and internationally with short notice
- Skilled in electrical and mechanical techniques and overall equipment system
- Drive and execute knowledge of ASM Escalation process including managing action lists, handle >95% of support calls and legacy tool escalations without assistance and driving other experts to close the remaining issues you can’t resolve
- Strong ability to develop action plans on technical issues with customers and field personnel and ability to influence others to achieve results
- Highly evolved phone and technical skills to analyze, technically direct and address tool issues remotely
- Proven success in building collaborative partnerships with customers and internal stakeholders
- Ability to work in a team environment with tight deadlines and multiple priorities
- Ability to write technical/quality report, such as FMEA, investigation report, 8D, etc.
- Accurate, timely reporting, ability to coach peers
- English language fluency is required as you will be working