Project Manager

**Job Details**

**Who we are**

Johnson Controls is the global leader for smart, healthy and sustainable buildings.

At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We’re helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality.

Sustainability is a top priority for our company.

We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place.

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**What you will do**:
Oversees required day-to-day activities of field technician team and resolves operational issues. Analyzes team performance and recommends changes to ensure profitability, safety, and client satisfaction. Maintains customer satisfaction while balancing financial goals. Ensures safety compliance.

**How you will do it**:

- A customer-facing project management and technical role that is directly responsible for managing implementations of Sensormatic solutions in the Singapore region.
- Work with the sales and sales support teams and ensure all progress updates are communicated to internal stakeholders and customer stakeholders
- Project manage all implementations in the Singapore region and ensure they are delivered on time and on budget.
- Work with technical teams, both internal and in the subcontractor network to understand project risk and timelines
- Be an escalation point for customers and solution related issues when deploying Sensormatic solutions
- Responsible for building a high
- trust relationship with multiple levels within the Client environment. Work in partnership with Client, becoming a credible advisor on the **Sensormatic Solutions **and business optimization and sought as a key resource for resolution of complex business problems.
- Ensure customer escalations and implementation of services to customers and that the delivery of ongoing support post implementation

**Other Responsibilities**:

- Responsible for the ongoing project implementation and rollout activities including negotiating with the customer on rollout timelines, network architecture, project deliverables and post sales technical advisor to the customer
- Meet with client(s) in person; Conduct reviews with the client that includes all aspects of the Sensormatic Solutions Services engagement. Maintain frequent, regular quality meetings with client(s) typically via weekly operations reviews involving on-site personnel if applicable; maintain and manage active Client Action Log in relation to current implementations
- Participate in regular team operational reviews to improve internal processes to ensure implementations are delivered on time and on budget

**What we look for**:

- Experience required in face to face interaction with Major account Customers in a Technical Operations/Service Delivery/Project Management role; handling issue resolution, implementation plans and general service delivery concerns, etc.
- Certified or experience with PMP or Prince 2 project management practices
- 5+ years’ experience in either pre or post sales project management role
- Experience with the delivery of technology solutions
- Significant experience and demonstrated ability to interact and present to clients.

**_Diversity & Inclusion _**
- Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. _Our D&I mission elevates each employee _’ _s responsibility to contribute to our culture. It _’ _s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands. _

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