Staff Systems Engineer

Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.
**Join Visa: A Network Working for Everyone.**

**Job Description**:
**Scope**:
**Primary Responsibilities include**:

- Perform Engineering and 3rd level support for Visa’s Global Citrix farm
- Be a contributing member of the Citrix/VDI team to help design, build, deploy and maintain the Citrix infrastructure.
- Assist in the security and system implementation of Citrix XenDesktop/XenApp, Citrix Storefront, Citrix Studio, Citrix Director, Citrix Provisioning Services, Netscaler Access Gateway, Hyper-V, VMware, Network, Storage, Cloud and Security platforms.
- Provide technical support to Operations, Engineering team members and end users to ensure problem resolution is achieved in the shortest possible timeframe
- Communicate and liaise with all other departments; notify appropriate parties immediately of any issues which may affect efficient operations, including but not limited to outages, service disruptions, and repeated customer complaints
- Interface with customers to gather appropriate details or communications designs
- Assist internal customers in a professional and service driven manner during M&A activity, new deployments, or service-related configurations
- Assist other members of the team to complete assignments to meet goals, deadlines and objectives

**Qualifications**:

- Minimum 5 years' work experience in Citrix/VDI technologies
- Microsoft and Citrix certifications are highly desirable.
- Experience in designing, implementing, managing, and optimizing Citrix/VDI infrastructure
- Experience in managing Windows Servers in an enterprise environment.
- Proven experience utilizing enterprise level virtualization technologies such as VMware and Hyper-V
- Strong leadership skills along with effective oral/written communication skills
- Working knowledge of LAN/WAN topologies, Load Balancer, Firewalls and troubleshooting issues
- Ability to Multi-task and work with minimum supervision and be self-motivated
- An enthusiastic positive attitude towards working in a team environment
- Proven engineering, documentation and troubleshooting capabilities

Ability to explain technical information to non-technical users.
- Staying calm under pressure
- Experience of leading technology deployments in highly complex cross regional projects, through planning, documentation, and implementation
- Demonstrated ability to systematically troubleshoot problems in complex Citrix environments
- Demonstrated ability to meet deadlines and commitments in an environment that requires multitasking among multiple concurrent projects while also handling interruptions.

Additional Information

Visa has adopted a COVID-19 vaccination policy. As a condition of employment, all employees based in Singapore are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.