Manager, Underwriting and Claims

Posting Description:
**Manager, Underwriting & Claims**

**Aon is in the business of better decisions**

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

**What the day will look like**

Assume responsibility for the Claims Management Services of a Captive Insurance subsidiary of a multi-national corporation, which include but not limited to the following:

- Developing and maintaining of Claims Reporting Schedule;
- Presenting claims report during Board meeting;
- Developing and updating claims management procedures manual;
- Providing general information and assistance to the insured to ensure that claims are notified in a timely fashion;
- Reviewing notifications of any incidents which may give rise to a claim and provide assistance and guidance to the insured as appropriate, including requests for additional information;
- Opening and maintaining separate claim files for each notified incident or insurance claim;
- Providing advice in relation to liability, quantum, indemnity and future management of each claim as appropriateo;
- Establishing, maintaining and reviewing outstanding reserves for insurance claims on an ongoing basis;
- Instructing loss adjusters, lawyers and other experts as appropriate for the purpose of managing the claim;
- Co-ordinating the payment of claims to the insured, third parties and fees rendered by loss adjusters, lawyers and other experts;
- Submitting or accepting settlement offers, or defending claims in accordance with the agreed authority levels;
- Keeping client informed about the progress of claims by periodic reports in an agreed format;
- Liaising with accounting staff to ensure accounts reflect accurate payments and reserves; and
- Providing monthly and ad hoc claims data in the required format
- Project work in support of other captive clients, including prospects, as designated by management

**Skills and experience that will lead to success**
- Minimum 5 years of relevant experience in the insurance industry
- Experience and knowledge on general insurance, in particular liability claims knowledge will be advantageous
- Possess professional insurance qualifications, E.g. ACII or ANZIIF
- Good communication skills for engaging with clients, third parties and colleagues alike
- An ability to meet tight deadlines around reporting deadlines
- A team player is required in this environment to support the wider client service team ethic
- A desire to continuously improve the efficiencies of the role and enhance the processes

**How we support our colleagues**

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.