Consultant, Technical Account Manager

6 days ago

Remote, Singapore Dell Technologies Full time

**Technical Account Manager Telecom**

Clients around the globe put Dell Technologies technology at the heart of their IT departments. Our **Technical Account Manager Telecoms** address our customers’ two biggest challenges: meeting the needs of service users and keeping the information infrastructure available at all times. Telecom TAMs take a proactive approach to driving technical activities. They specialize in helping customers focus on environmental stability and avoiding problems before they occur. Telecom TAMs work closely with a range of colleagues to drive best support practices, deliver consistent service levels, and ensure complete customer satisfaction. Join us to do the best work of your career and make a profound social impact as a Technical Account Manager Telecom on our Customer Success team.

You will:

- Provide direct support to our Telecom customers for incidents involving infrastructure hardware (servers, storage, networking) in specific reference architecture and validated solutions based on RedHat OpenStack/OpenShift or VMware Telco Cloud Platform.
- Deliver and exceed on response, restore, resolve Service Level Agreements (SLAs), and other Key Performance Indicators (KPIs) goals as per customer expectations and contractual obligations.
- Compile, analyze, and report statistical data and trends relating to service-level compliance and operational effectiveness.
- Act as a Telecom solution/environment-based expert.
- Maintain a deep understanding of the customer environment and Telecom product-specific expertise.

**Essential Requirements**:

- 12+ years of experience working in a Telecom environment, with a strong understanding of Telecom Network including Radio, Core, 5G, Cloud Infrastructure and Solutions.
- Experience working with Tier1/2 Communication Service Providers (CSPs) and leading the delivery of critical services including deployment and support.
- Experience in dealing with third-party-provided services and collaborating engagement with 3rd party partners/software vendors to build the support ecosystem and enable serviceability for next-generation 5G Networks.
- Deep expertise across one or more hardware infrastructure technologies (Server, Networking, Storage) combined with exposure to solution stacks involving Virtualization (OpenStack, vSphere) or Containerization (Kubernetes in an RH OpenShift or VMware Tanzu environments).
- Technical escalation point for critical issues for other internal Dell Technologies Services teams (Deployment, Field teams, Managed Services).

**Desirable Requirements**
- Working knowledge of VMware Cloud Foundations (VCF) is a plus
- Networking fundamentals such as CCNA, CompTIA Network+, or equivalent working experience
- Dell Technologies Proven Professional Certification
- Graduate Degree in Engineering (Telecommunication or IT preferred)

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

**Job ID**:R223304
**Dell’s Flexible & Hybrid Work Culture**

At Dell Technologies, we believe our best work is done when flexibility is offered.

We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.

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