Automation Operational Technology

2 weeks ago

Singapore Shopee Full time

Department Operations
- LevelInternship
- LocationSingapore

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

**About the Team**:

- At Shopee Xpress (SPX), we are committed to providing the best last mile customer experience and ensuring that millions of parcels are delivered safely and efficiently to our customers’ doorsteps. We consistently raise the bar in customer experience by utilising lean thinking and creative problem-solving to drive improvement initiatives and innovative delivery solutions. We are looking for data-driven problem-solvers to be part of our regional team. Data is core to our work - we work with large data sets to draw insights into delivery performance, optimise network planning, and deep-dive into pain points to debottleneck our scaling efforts.
- Collate Automatic Sorting Machine Operational Technology documentations (Network topology drawing, IP inventory), creating a Regional SPX Knowledge Base
- Set up Automatic Sorting Machine Personal Computer and server basic log rotation & cleanup for high priority Sorting Centres
- Support test & comparison on the selection of remote tool & network management system

**Requirements**:

- Currently pursuing a bachelor's degree in Computer Science, Information Technology, or a related field
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, etc.)
- Knowledge of network monitoring tools is preferred
- Familiarity with basic scripting languages (e.g., Python, Bash) is preferred
- Familiarity with network hardware (routers, switches, firewalls)
- Strong problem-solving and analytical skills
- Excellent communication and teamwork abilities
- Eagerness to learn and adapt to new technologies

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