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E-commerce Specialist

3 weeks ago

Singapore ATOUT PTE. LTD. Full time

**Job Descriptions**:

- Responsible for the performance outcomes of e-commerce platform
- Expected to work closely with marketing and operations team to ensure digital strategies are effectively integrated
- Ensure Customer Service Level maintained at high levels in any platforms at anytime
- Enhance online customer experience
- Ensure seamless end-to-end integration of the e-commerce business
- Manage and update websites and e-commerce platforms including creation of product listings, crafting of product write-ups, right-sizing of photo images on e-commerce platforms such as Lazada, Shopee, Shopify and any other future platforms
- Executing customer order fulfilment, coordinating order processing, delivery and returns of customer orders
- Resolving any operational issues arriving from online marketplaces
- Communicate with followers, respond to queries promptly and monitor customer reviews
- 5 days work week
- Remote working environment encouraged

**Job Requirements**
- Excellent organizational, interpersonal and communication skills
- Proactive, resourceful and excellent team player
- Cross-functional capabilities - ability to hands-on with all teams
- Experience in Ecommerce environment preferred
- Experience in Alcoholic Beverage Industry an advantage