Customer Acquisition Service Officer

6 days ago

Singapore THE SWIM STARTER PTE. LTD. Full time

**About The Swim Starter**:
The Swim Starter's journey began in 1981, inspired by Coach Ben Tham's commitment to water safety after a personal tragedy. Over the years, we’ve developed a proven curriculum focused on equipping young swimmers with essential water survival skills. As a company deeply rooted in a mission to prevent unnecessary tragedies, we are dedicated to teaching children critical water safety and swimming skills in a supportive, professional, and nurturing environment.

The Customer Acquisition Officer plays a pivotal role in driving enrollment and ensuring a seamless experience for potential and existing customers. You will be responsible for both pre-sales and post-sales engagement, creating a welcoming environment for prospective clients while building long-term relationships that foster customer retention.

**Key Responsibilities**:
**Pre-Sales**:

- Coordinate and arrange free trial swimming classes for potential customers.
- Engage with inquiries (via text, calls, and walk-ins) to provide information about classes and the benefits of swimming with The Swim Starter.
- Proactively follow up with leads to encourage attendance at trial classes.

**Post-Sales**:

- Follow up with customers after trial classes via text and calls, addressing queries and building rapport.
- Effectively convert trial attendees into paying customers by emphasizing the value of our swimming programs.
- Maintain accurate records of customer interactions and track conversions to ensure targets are met.

**Requirements**:

- **Language Skills**:Bilingual in **English and Mandarin**(to communicate effectively with a diverse client base).
- **Customer-Centric Approach**:Strong interpersonal and communication skills, with a natural ability to engage and build trust with customers.
- **Persuasive and Influential**:Confident in converting leads into paying customers through effective communication and relationship-building.
- **Organized and Detail-Oriented**:Ability to manage schedules, follow up on leads systematically, and maintain accurate customer records.
- **Self-Motivated and Results-Driven**:Proactive attitude with a focus on achieving enrollment and conversion targets.
- **Team Player**:Collaborative mindset, willing to work closely with other team members to ensure the smooth operation of trials and customer engagement.
- **Empathy and Patience**:Understand the needs of parents and children, addressing their concerns with care and professionalism.
- **Adaptability**:Comfortable working in a fast-paced environment and managing multiple tasks simultaneously.
- **Tech-Savvy**:Basic proficiency in CRM tools and Microsoft Office Suite (Word, Excel) or a willingness to learn.
- **Reliability**:Punctual and dependable, with a commitment to upholding the company’s values and mission.

**Working Hours and Environment**:

- **Working Days**:Tuesday to Sunday (Mondays off).
- **Weekday Hours**:10:00 AM - 7:00 PM.
- **Weekend Hours**:9:00 AM - 6:00 PM.
- **Probation Period**:In-office work required.
- **Post-Probation**:Hybrid work arrangement (office and work-from-home flexibility).

**Why Join Us?**
- Salary: SGD $2,200 to $2,500.
- Contribute to a meaningful mission that prioritizes water safety and children’s education.
- Be part of a dynamic and growing team in an organization with over four decades of history.
- Opportunity for career growth and hybrid work flexibility after probation.

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