Senior IT Support Technician

**Who we are is what we do.**

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

**Why should you be part of our success story?**

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

**The Role**:
Deel IT is redefining the way organizations oversee their remote and hybrid workplaces. This is an opportunity to be a part of a pioneering tech startup that offers the best-of-breed SaaS solutions when it comes to the deployment/lifecycle management of Office and IT equipment to just about anywhere on the planet.

**Regular working days**: The work-week will be from Saturday to Wednesday, with Thursday and Friday as your weekend off.

**Responsibilities**
- Troubleshoot and maintain software and hardware
- Work with IT team to expand efficiency through improving, streamlining, and documenting IT processes
- Provide system access using** **role-based access permissions
- Ability to work with cross-functional teams, such as InfoSec, DevOps, etc
- Daily troubleshooting issues that arise in the ticket queue
- Root cause analysis on reported issues
- Break-fix tasks to troubleshoot Tier 2 IT helpdesk tickets, such as:

- Managing and granting access
- Must handle IT projects that are assigned by the direct manager and director of the department.
- Ability to provide IT Tech Support in zoom calls organized by the organization.
- Provide On-call support on weekends on a rotational basis.

**Preferred Skills**
- Must have experience with SSO in user management, including password and mfa resets, group management, and log reviews.
- General understanding of Information Security best practices
- General knowledge of MDM management for troubleshooting to determine root cause
- Confidentiality must be maintained as this role handles very sensitive information

**Desired Skills and Experience**
- More than Five years of work experience as a IT Support Technician, Engineer, Admin or related position
- Experience in Identity and Access Management is a plus.
- Certifications such as CCS, CompTIA, or any other relevant technology related certificates are a plus, not mandatory.
- Strong IT background with experience creating efficiency within the tech stack; including process improvements or suggestions to improve technology use or management.
- Big plus if you have a deep understanding and familiarity with:

- IDM and SSO software such as: OneLogin, JumpCloud, or Okta
- MacOS OS: methodology
- Operating System agnostic knowledge of diagnosis and support (ie you must know both mac and windows)

**Total Rewards**

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

**Some things you’ll enjoy**
- Provided computer equipment tailored to your role
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including WeWork access where available
- Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives._