Ict Engineer

**Main Responsibilities**
- Serves as the main point-of-contact for all technology-related matters at school; serves as point person for all XCL Singapore based schools and the XCL parent company
- Manages and maintains the school's systems that include yet are not limited to:

- JAM Suite of software for software deployment and device management
- Mac OS X and iOS as the primary operating systems for devices
- Microsoft Active Directory (AD), Azure AD Office 365 Tenant, DNS, DHCP for network administration
- Aruba ClearPass for wireless network management
- FortiGate Firewall for security and online safety
- Canon Uniflow printing solution
- Destiny Follet library online catalog
- Others as set forth by the Head of IT
- Maintain the VolP service (Avaya) and all other phone services, working with service support providers in setting up new users and for troubleshooting.
- Manage users and their access rights
- Work to prevent data loss and perform regular backup of critical data that impact school function
- React appropriately to security breaches of and evidence of new risks
- Manage the ICT physical helpdesk space based on school schedule and service level agreement (SLA)
- Manage ICT consumables ensuring adequate working levels of stock
- To investigate sources of supply for hardware, software and audio-visual equipment as appropriate

**System Development**
- To maintain and contribute to the development of the larger school-wide systems infrastructure growth and development, e.g network is expanding
- Monitor and manage the network and related equipment to maximize efficiency by working with the ICT Team and liaising with suppliers and vendors
- Proactively monitor ICT usage and user data to identify opportunities for better security, performance enhancement and improvement
- Ensure system documentation stays current through the creation and maintenance of a knowledge base
- Provide day-to-day management of system related contracts and identify and problem solve shortfalls and areas for development
- Keep abreast of pedagogical related system developments being planned and implemented by the ELT and to act as the primary interface with the ELT on ICT matters.
- Pursue ongoing professional development and certifications by keeping current with infrastructure and network systems development
- Actively participate in the development, planning, and implementing efficient communication systems for use both within school and between school and home

**Inventory Management**
- To provide the ICT Department with details of system equipment and configuration details to enable management of the inventory management system for recording equipment inventory details

**Student Support, Staff Support and Others**
- To assist with the development of school policies with regard to standards of operation and use of ICT equipment throughout the school and ensure they are applied
- To provide support for ICT users in all areas of the school including back office and the leadership team
- To support out of hours ICT services as required
- To provide cover for other members of the ICT team as appropriate
- Provide AV support for classroom, events or learning activities
- Provide additional AV support in the auditorium when necessary
- To independently determine priorities and scheduling of work other than when under instructions from the Head of IT
- Jointly (with designated AV staff) in charge of the VideoWall and eSignage systems in the school as well as providing technical advice and support to the users of the video-conferencing facilities
- To assist the Head of IT in budgetary planning, controls and procurement duties.
- The role entails the manual lifting and moving of equipment
- To undertake any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the job

**Person Specifications**
- Bachelor’s degree in Computer Science or equivalent
- 5 years minimum suitable experience in significant ICT support service and/ or management roles
- Fluent English language capacity
- Good personal etiquette and positive customer service attitude
- Excellent communication skills, attention to details and effective problem solving (technical) skills.
- Ability to problem solve, prioritize, and cope with a degree of pressure at peak times.
- Understanding of ICT principles and an ability to communicate technical concepts effectively to varied audiences.
- Knowledge on MDM solutions, Windows servers, Google Workspace, M365.

**Application**

**About us**
- XCL World Academy is an international school in Singapore for students aged 2 to 18, fully committed to the academic, emotional and social development of its students. We are immensely proud to be the first and only international school in Singapore authorized to offer all four International Baccalaureate (IB) programmes. _