Customer Success Manager

4 days ago

Singapore London Stock Exchange Group Full time

Customer Success Manager

Build and implement strategies and plans for our Financial Markets account base to drive revenue retention, adoption of our services and client engagement. Deliver highly engaging customized workflow-based customer engagements and provide thought leadership in order to strengthen customer relationships. Build deep relationships with key customer partners to drive engagement strategy, build "LSEG advocates" and most significantly, trust with our clients. Monitor customer health, adoption metrics, renewals and execution of customer success plans. Develop lead generation tactics and insights to ensure continued revenue generation opportunities.

Participate in industry events alongside the team to develop networking, brand presence, and stay up to date on industry trends. Collaborate with sales leadership to provide insights on customer health with a focus on adoption, expansion opportunities and renewals. Provide insights to Market Development, Customer Operations and Customer Proposition on customer experience and industry trends to drive the voice of the client in business strategy. Work towards the overall vision and strategy of the Customer Success Management Group.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of **Integrity, Partnership**, **Excellence** and **Change** underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Job ID R0097485

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