Calibration Lab Administrator

1 week ago


Singapore PowerQ AnalytiQ Pte Ltd Full time

EDUCATION AND EXPERIENCE

Diploma in Business Management/Administration with minimum 2 years of work experience.

SKILLS AND ABILITIES
- Intermediate computer skills on Microsoft Office such as Word,Excel,Powerpoint.
- Ability to respond to inquiries and/or complaints from customers with professionalism
- Strong customer service management
- Contribute to a team-oriented environment
- Attention to detail and accuracy
- Excellent communication skills (both verbal and written)
- Ability to understand and follow instructions. Eventually, required to manage the lab independently with own initiatives.

Essential duties of this position include:

- Receive incoming instruments - Inspect received instruments from customers. Record damages (if any).
- Sorting of instruments into appropriate locations with tags
- Prepares/Assist to prepare cost estimates for lab and on-site calibrations
- Create Quotations and Purchase Orders. And follow-up
- Invoicing and assists with collection efforts as needed
- Manage instruments received for lab work
- Required to communicate order information with Calibration Lab Technicians, customers, and others regarding order information.
- Responds to customer inquiries
- Provide excellent customer service on behalf of the Company
- Complete routine tasks and responsibilities
- Inputs received equipment into the database in preparation for calibration.
- Fulfil orders and ensure orders are completed in required timeframe
- Ensures that instruments sent by customers are calibrated and returned in accordance with terms of the customer.
- Perform shipping/receiving duties for all instruments sent into the lab for calibration, and returning calibrated equipment to customers.
- Other Administrative Functions such as lab housekeeping, filing management, data entry, inspection, to support the overall productivity goals, and performs other duties as assigned.


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