Client Service Representative

**About Northern Trust
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

**Working with Us
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.

Northern Trust is committed to working with and providing reasonable accommodation to individuals with disabilities.

**Role Summary
GFS Client Liaison Group is the single point of contact for investment managers and internally managed clients into Northern Trust.

GFS Client Liaison Group Custody Servicing is responsible for delivering outstanding service to managers and clients of every size and level of sophistication, facilitating communication and simplifying information flow between/among partners.

The Client Service Representative Will Serve As The Primary Contact For Investment Management Firms Or Client Investment Managers On The Following:

- Domestic and international trade communication and settlement issues, including funding and facilitation of execution of foreign exchange where applicable.
- Monitors daily activity of portfolio. Responsible for daily management across portfolios, follow-up on cash management or reconciliation items, corporate action or income issues, etc
- Handling of queries from Asian-based Investment managers. Works through issues and adding value to the relationship, ensuring high quality service delivery.

**Responsibilities**
- Acts as the primary contact for investment management firms on day to day operational needs relating to clients accounts held at the Bank. Service all partners, investment managers and clients daily with the flexibility and commitment necessary to meet expectations/requirements and respond appropriately to any situation.
- Communicate issues and recommend solutions directly to investment managers, clients, and partners. Work efficiently to resolve client/IM issues. Initiate client/IM communication to add value to the relationship where applicable/possible.
- Monitors overall account status. Assesses impact of certain transactions on total account relationship.
- Responsible for follow-up on cash management or overdraft issues. Determines appropriate action to take and follow-up with internal and external parties as appropriate.
- Coordinates daily contact with Investment Managers regarding client account activities. Informs managers of any exceptions and proposed steps for resolutions.
- Stays abreast of changes in the various securities markets, as well as new or existing NT products or services.
- Identifies service efficiency enhancements, process improvements and service delivery using creative and proactive measures.
- Researches and resolves processing inquiries and facilitates or prepares correcting entries including reversals and rejects.
- Adheres to all policies and procedures and assists in updating as needed in order to help identify, assess, monitor, and control risk.

**Qualifications**
- Degree within Finance or Business or diploma holders with relevant experience
- With at least 2 years relevant work experience in similar industry
- Has knowledge in general custody and middle office, securities business
- Fund Accounting experience is a plus
- Strong communication skills - verbal and written.
- Has transferable skills and tech savvy (e.g Excel, Macro )
- Keen on research (e.g. markets, products)
- High adaptability to changes and has experience working effectively within a global organization/environment