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IT Infrastructure Engineer Team Lead
3 weeks ago
**Job Description**:
1. PC Installation and Management
- PC troubleshooting, maintenance, support
2. Network Infrastructure Maintenance and Operation
- Main target devices: Firewall (FortiGate), switch (NETGEAR), wireless access point (Ruckus)
- Job content: Maintenance and operation of network infrastructure
3. Microsoft 365 Installation and Management
- Maintenance and operation of Microsoft 365 and Microsoft Azure
- User account management, access rights settings
- Cloud services: Configuration of Exchange Online, OneDrive, Teams, SharePoint
- Device management: Configuration of MDM and MAM using Intune
4. Other IT Infrastructure Related Tasks
- Preliminary investigation and vendor inquiries related to communication lines (internet lines, telephone lines)
- Arrangement of LAN wiring work, preliminary investigation and vendor inquiries related to telephone systems, web conferencing systems, surveillance cameras (CCTV), door access systems
5. Team Management
- Assignment of tasks to team members
- Handling escalations from team members
- General management tasks such as managing team members' leave
- ____________________
Qualifications:
- Education: Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
Skills and Experience:
Required:
- Practical experience related to IT infrastructure (3+ years)
Preferred:
- Experience in operating Microsoft 365
- Experience in network configuration and operation
- Experience in team management (no limit on number of people)
- Business-level English proficiency
Others:
- Even if you do not meet the above requirements, please consult with us if you have relevant experience or skills.
Desired Qualities
- Leadership: Ability to lead a team to achieve stable IT infrastructure operations
- Communication Skills: Proficiency in coordinating with multiple departments and external vendors
- Problem-Solving Skills: Ability to accurately analyze technical issues and direct and execute optimal solutions
