Service Delivery Support Engineer

2 weeks ago

Singapore ONEVIEW PTE. LTD. Full time

Providing a professional first & second-line remote technical support and engineering service to clients by proactively identifying and resolving technical incidents and problems.
- Manage clients and liaise with relevant stakeholders and sales team to deliver the product to the client
- Build customer experience with Chief Operating Officer (COO)

**Responsibilities**:

- Review and comment on service delivery model, work closely with COO and relevant stakeholders for any required changes, recommendations, and improvements
- Represent the company and its products in the best fit when meeting external clients and partners
- Support in handling the ticketing system
- Maintains the support process and checks that all requests for support are dealt with according to agreed procedures.
- Uses service assurance software and tools to collect agreed performance statistics.
- Ensure usage of knowledge articles in problem diagnosis and resolution.
- Handle all clients’ queries and requests in addition to their business proposals/contracts
- Establish and maintain a detailed database on clients’ profile and services
- Delivery of the product to enterprise customers as well as servicing after delivery
- Prioritises and diagnoses incidents according to agreed procedures.
- Gathers information to enable incident resolution through adoption of knowledge articles and promptly allocates incidents as appropriate.
- Manage customer support as the key point of contact for the customer support team
- Monitors service delivery performance metrics and liaises with managers and customers to ensure that service level agreements are not breached without the stakeholders being given the opportunity of planning for a deterioration in service.
- Responsible for customers’ tech training and workshops
- Provide COO information relating to the status of customer orders on a regular basis and when required
- Undertake such other tasks as and when required by the COO

**Requirements**:

- Diploma or Bachelor's degree in information technology, computer science, or a related field (or equivalent experience) with at least 2 years of experience.
- Proven experience in IT service delivery management or a similar role
- Strong understanding of IT service management principles, frameworks (such as ITIL), and industry best practices.
- Excellent communication and interpersonal skills, with the ability to effectively interact with clients, internal teams, and senior management.
- Solid understanding of IT operations, incident management, problem management, change management, release management processes, and providing remote support
- Demonstrated experience in managing SLAs, vendor relationships, and third-party service providers.

  • hotel supervisor engineer

    1 week ago

    Singapore E-ENGINEER SERVICE PTE. LTD. Remote Work Freelance Full time

    Job DescriptionWe are seeking a highly skilled and experienced Maintenance Engineer to join our team at e-engineer-service-pte-ltd.Key Responsibilities:Supervise maintenance and repair work to ensure seamless operationsEnsure compliance with safety regulations and standards to guarantee a secure work environmentCoordinate with other departments and...

  • IT Infrastructure Service Delivery Lead

    7 days ago

    Singapore This is an IT support group Full time

    Job Overview:About This RoleThis is an exciting opportunity to join our IT support group as a Data Centre Service Delivery and Assurance Engineer. We are looking for an experienced professional who can lead our data centre operations team in delivering exceptional service to our customers.Main ResponsibilitiesDevelop and implement data centre procedures and...

  • Data Centre Engineer

    1 week ago

    Singapore E-ENGINEER SERVICE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description Summary:We are seeking a skilled Data Center Engineer to join our team at E-Engineer Service Pte Ltd. The ideal candidate will have hands-on experience in data center operations, familiarity with facility management, server hardware, and network equipment.Job Description:

  • Service Delivery Director

    7 days ago

    Singapore This is an IT support group Full time

    OverviewJob Description:The Service Quality Lead will oversee the delivery and execution of quality and training initiatives within our support operations. This includes ensuring compliance with service and quality metrics, analyzing performance data, and implementing strategic initiatives that optimize overall service delivery.The role requires a proven...

  • Senior Test Automation Engineer I

    6 days ago

    Singapore Delivery Hero Full time

    About the opportunity We’re looking for a Senior Test Automation Engineer to join our Transactions Tribe. We manage the checkout, order placement, payments and wallets for our platform in 21 countries, and process millions of orders a month. We’re embarking on an intensive effort to improve our system test automation through integration, contract and...

  • hotel duty engineer

    1 week ago

    Singapore E-ENGINEER SERVICE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description: - Troubleshooting and resolving technical issues. - Conducting inspections and tests to ensure equipment is functioning properly. - Assisting with guest requests and resolving issues.Requirements:- Able to work on shift - Male (20 - 45 years old)- Nitec or below in a relevant field (e.g., electrical, mechanical,...

  • hotel duty engineer

    1 week ago

    Singapore E-ENGINEER SERVICE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description: - Troubleshooting and resolving technical issues. - Conducting inspections and tests to ensure equipment is functioning properly. - Assisting with guest requests and resolving issues.Requirements:- Able to work on shift - Male (20 - 45 years old)- Nitec or below in a relevant field (e.g., electrical, mechanical,...

  • hotel duty engineer

    7 days ago

    Singapore E-ENGINEER SERVICE PTE. LTD. Full time

    Job OverviewThe ideal candidate will possess excellent technical skills, strong problem-solving abilities, and the capacity to work effectively in a fast-paced environment.Key Responsibilities:Troubleshooting and resolving technical issues efficiently.Conducting thorough inspections and tests to guarantee equipment operates optimally.Providing exceptional...

  • IT Support and Service Delivery Lead

    1 week ago

    Singapore beBee Careers Full time

    Job Title: IT Support and Service Delivery LeadAbout the Role:We are seeking a highly skilled and experienced IT Support and Service Delivery Lead to oversee our deskside support team. This role requires a proactive individual with strong problem-solving skills, able to work independently and drive innovation and efficiency in our organization.Key...

  • IT Support Engineer

    1 week ago

    Singapore IT Support Full time

    We're looking for **Desk-site Support Engineer** in Singapore With the following requirements/skills: Basic network skill - W10 - Office 365 - Active directory - Language : English Soft skills: - Takes / shows initiative - Can work independent and is also a team player - Takes responsibility **Contract duration**= 12 months (Extendable) **Location**:Great...