Service Delivery Engineer

1 week ago

Singapore Kacific Full time

**About Kacific**

Kacific is a next-generation broadband satellite operator. We are committed to providing universal, fast, high-quality broadband access at an affordable cost using robust technologies and an agile business model.

Founded in 2013 by a core team of senior satellite professionals, Kacific is backed by a group of investors with experience in global telecommunications and infrastructure. Our first Ka-band high throughput satellite, Kacific1, launched in 2019 to stream high-speed, low-cost, ultra-reliable broadband to rural and suburban areas of the Pacific and Southeast Asia.

Kacific’s purpose is to make a rapid and lasting difference to the people of Southeast Asia and the Pacific by providing high-quality, low-cost satellite broadband accessible from a small, easy-to-install and affordable antenna. Broadband connectivity enables critical government services to reach the heart of otherwise vulnerable rural communities.

Kacific is committed to using proven space technologies to solve the endemic lack of affordable broadband internet in remote and underserved regions and locations of the world. Satellite connectivity drives economic growth, provides infrastructure freedom to communities, and improves people’s lives. Whether in urban, extra-urban, rural or fringe and remote areas, we help businesses, governments and communities fully participate in the digital world.

Kacific is expanding and we are looking for a qualified Service Delivery Engineer to support our service delivery team.
**Key Responsibilities**

The Service Delivery Engineer shall perform the following tasks:

- To train customers for installation, activation and troubleshooting of terminals.
- To support customers on the field when required.
- To train and support Virtual Network Operators (VNO) for network and operation of their networks.
- To monitor the performance of the terminals in the Philippines.
- To be the Kacific technical interface for Kacific Authorized Distributors in the Philippines.
- To perform any ad hoc tasks as assigned by the manager.

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