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Product Specialist

2 weeks ago

Singapore Ross Video Full time

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.
Ross Video is looking for the right person to champion the XPression product line, OEM products, and Ross Virtual Solutions while maintaining a deep, hands-on understanding of the design and execution of real-time motion graphics. You will be the local expert on XPression for the local sales team and the XPression product team. Working with both beginners and titans in the broadcast graphics industry, you will help them understand and appreciate the solutions-oriented tools of the XPression product suite.
This is not a beginner’s role, as we are looking for someone ready to jump right in and lead XPression into new places in the region. As the local XPression workflow expert, you will be expected to provide a positive influence on customers and help guide our local sales team members to successful outcomes. Tasks can range from high profile demos to assisting with RFP and Tender responses where you will collaborate with the XPression product team and your peers throughout the world.
**Who you report to**: Director, Product Management - Graphics
What we offer
Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best.
Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, employee share ownership program, development support and a ton of fun social activities and events
Best of all, you will be part of the Ross Video family, and we’ve got an energizing environment here.
**What the job is all about**:

- Collaborate with the Director of Graphics Product Management and Product Manager - Technical, to create video tutorials for training and marketing purposes
- Participate in regional trade show planning and execution
- Assist high profile customers to develop or maintain complex workflows
- Assist Regional or Key Account Sales Managers and Business Development Managers with responses to tender documents. Produce workflow and wiring diagrams and participate in key customer demonstrations and proof-of-performance.
- Provide technical guidance on the implementation and maintenance of new and existing XPression platforms and software tools and ensure technical accuracy of promotional literature, catalogs, website, product user guide documentation and other customer-facing content
- Work with the Development Team on product roadmap, development priorities, product direction, and new products - based on industry and customer trends
- Act as a technical liaison with OEM partners in collaboration with the Marketing Product Manager - Technical to acquire software/hardware for testing and vetting of workflows in the office
- Help maintain and support the demos and equipment provided via the Singapore office
- Champion internal training for XPression and OEM products - Tech Support, DTE, PV, Manufacturing

**Who you are**:

- Extensive Ross XPression and Unreal Game virtual solutions experience
- Minimum 5 years’ experience with operation and design using Ross Video XPression
- Broadcast and / or live sports / esports design and playout graphics experience
- Experience in MOS and NLE graphics workflows beneficial
- Broadcast or print design experience would be helpful
- Proficient in Microsoft Word/Excel/PowerPoint/Visio, and Adobe Creative Cloud
- Knowledge of graphic design and graphics production workflows
- Arabic, Spanish, Italian, French or German language skills desired
- Experience in selling and marketing broadcast equipment preferred
- Able to take complex technical details and convey the information to others in an easy-to-understand manner
- Knowledge of broadcast graphics systems & IT workflows
- Post-secondary degree or trade school diploma
- Background in technical training is a plus
- Ability to work with media asset management systems is a plus
- Excellent written and verbal communication skills
- Organized and very detail orientated
- Self-starter and quick learner with the ability to work under mínimal supervision
- Able to work co-operatively with and across all company departments
- Background in programming, scriptin