Senior Client Project

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

Coordinates all aspects of a product or service offering project for a client, from inception to installation.

Installations may involve acceptance of capitalized equipment or enterprise software systems, or system integration, or consulting projects/engagements.

May work at client site from time to time.

Typically involves extensive interaction with sales, systems engineering, product development, and other members of cross-functional teams.

Project is typically focused on the delivery of new or enhanced products to the improvement of customer satisfaction through the use of technology.

Project management skills, rather than technical skills, are key, but a strong technical background is often required to manage competing interests.

Typically oversees schedules and budgets to ensure goal attainment.

This job manages specific projects that have a distinct beginning and end.

**Working at NTT**

The Senior Client Project / Programme Manager leads and directs concurrent client projects classified as standard or complex. They may also be involved in larger-scale programmes and responsible for delivery across domains, business areas, geographies and technologies.The primary responsibility of the Senior Client Project / Programme Manager will be to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to NTT or to the client's support operations). He/she may take responsibility for the management of projects and programmes within more complex/partnership accounts and collaborate and engage with senior members involved in programme delivery at the client site. In this instance, the Senior Client Project / Programme Manager will lead the coordinated management of multiple related projects within a programme to achieve the business objectives and ensure the strategic benefits are transitioned to the client organisation.Key Roles and Responsibilities:
Lead and direct concurrent standard or complex projects and in the case of programme management, ensure the management of multiple related projects directed towards a common objective
Engage with stakeholders to deliver projects from original concept through final implementation
Ensure client satisfaction and manage escalations, acting as a single point of contact to the client
Ensure that the project/programme delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction
Manage the delivery of the project/programme, including rigorous scope control and change management
Ensure client satisfaction and manage escalations, acting as a single point of contact to the client
Documentation and management of risks and issues
Ensuring clear and concise communications to all stakeholders
Provide pre-sales support by working with sales teams to scope and cost a project or programme solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process.
Identification of opportunities and influence the sale by conducting a business conversation with the client positioning NTT Ltd consulting and technical services offerings
Coordinate activities of the project teams through task delegation, resource assignment and programme management
Knowledge, Skills and Attributes:
Ability to establish strong relationships with internal stakeholders and external clients
Strategic thinking capability with an outcomes-focussed and results orientation
Excellent client-centricity skills
Ability to manage customer satisfaction, commitment and expectations to high service levels and manage escalations adequately
Ability to work on client sites for an extended period
Excellent team-building and skills
Mentoring of junior members of the Project Services Community
Excellent written and verbal communication skills
Ability to work in high-pressure environments
Ability to manage urgent and complex tasks simultaneously
Excellent business acumen and commercial skills
Passionate, strong initiative, self-driven with a commitment to succeed
Good influencing ability whilst taking a collaborative approach
Detailed, meticulous and highly organised
Proactive in approa