Senior Client Project

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

Key Responsibilities
- Serve as the primary interface for all stakeholders, taking projects from original concept through final implementation, including seamless handover to operations (whether internal or the client’s support teams).
- Manage projects and programs within complex client environments, ensuring alignment with strategic goals and client expectations.
- Lead and oversee the delivery of multiple interrelated projects within a program, achieving business objectives while ensuring that strategic benefits are transitioned to the client organization.
- Collaborate and engage with senior client stakeholders, including those involved in program delivery, to ensure alignment with the client’s vision and objectives.
- Facilitate Agile ceremonies, including sprint planning, retrospectives, and daily stand-ups, ensuring that the team remains focused on goals and delivers incremental value.
- Utilize SCRUM expertise to manage cross-functional teams effectively, drive transparency, and ensure alignment with the Agile manifesto principles.
- Support scaled Agile implementations across larger programs, leveraging methodologies such as SAFe to coordinate multiple teams and stakeholders effectively.

**What you'll be doing**

**Key Responsibilities**
- Lead and manage multiple concurrent standard or complex projects. For program management, oversee related projects aligned with strategic objectives.
- Drive end-to-end delivery of projects, from concept initiation to final implementation, ensuring quality, timeliness, and client satisfaction.
- Act as the primary point of contact for stakeholders, managing client expectations and escalations effectively.
- Deliver projects/programs in alignment with the as-sold solution, ensuring they stay within baselined budgets and meet quality and timeline requirements.
- Rigorously manage project scope, control changes, and oversee comprehensive risk and issue documentation.
- Establish and maintain clear communication with all stakeholders, ensuring transparency and alignment.
- Provide pre-sales support by collaborating with sales teams to scope, estimate costs, and develop proposals, including presenting the delivery approach during client pitches and tender processes.
- Identify new opportunities and influence sales by articulating the organization’s consulting and technical services offerings in strategic client conversations.
- Coordinate and delegate tasks across project teams, ensuring optimal resource allocation and task prioritization.
- Promote adherence to Agile practices, including SCRUM, across teams to enhance delivery efficiency and adaptability.
- Perform other related tasks as needed, contributing to the organization’s overall objectives.

**Knowledge and Attributes**
- **Advanced Project Management Expertise**: Proven ability to plan, organize, and execute projects/programs from initiation to completion.
- **Agile and SCRUM Proficiency**: Deep understanding of Agile frameworks, including SCRUM, with certifications like CSM, SAFe, or equivalent preferred.
- **Stakeholder Engagement**: Strong ability to build and maintain relationships with internal stakeholders and external clients.
- **Client Satisfaction and Escalation Management**: Track record of managing client expectations to ensure high satisfaction levels, with the ability to resolve escalations effectively.
- **Communication Skills**: Excellent written and verbal communication skills, including the ability to communicate complex ideas clearly.
- **Team Leadership**: Exceptional team-building capabilities and the ability to lead in high-pressure environments.
- **Strategic Thinking and Business Acumen**: Advanced ability to balance business and financial constraints with strategic decision-making.
- **Change Management and Problem-Solving**: Advanced skills in managing project change and addressing challenges with innovative solutions.
- **Influencing and Collaboration**: Strong ability to influence stakeholders while adopting a collaborative approach.
- **Industry Knowledge**: In-depth understanding of industry trends, client domains, and relevant technologies.
- **Attention to Detail**: Excellent ability to manage urgent and complex tasks simultaneously with a focus on detail and accuracy.

**Academic Qualifications and Certifications**
- Bachelor’s degree in business, project management, or a related field.
- PMP certification is required.
- Agile certifications (e.g., CSM, SAFe, PMI-ACP) are highly desirable.
- ITIL certification is beneficial.

**Required Experience**
- Advanced demonstrated experience in project and program management, ideally