Technical Support Leader Aka

1 week ago

Singapore GE HEALTHCARE Full time

**Job Description Summary**: The role reports directly to Technical Operation Director AKA. The role shall be responsible for enhancing customer experiences and improving services productivity through providing excellent technical support to field team/customers, driving prompt technical issue resolutions with field & global team, optimizing field material usage, implementing NPIs & FMIs and ensuring quality of field technical services.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

**Job Description**Essential Responsibilities**
- Improve customer experiences by providing excellent engineering services in a timely manner
- Improve services productivity, especially in Direct Materials Productivity by driving operational excellence based on quality of services engineering, getting rid of MUDA(non-value added activities), leading standardization across services processes and procedures
- Work with horizontally with various stake holders to maximize customer impact
- Support for FMI, QA/RA activities to filed
- Be responsible for improving engineering capability of both own team and field delivery team by leverage global team capability and available tools
- Cultivate Lean culture in Services team and make it our daily behavior and the way of thinking
- Drive Data Driven Operations by visualizing business performance (KPIs), leveraging digital solutions & data analytics technology
- Voice up and drive international and global team to improve of AKA Services Technical Operations
- Liaison with Global Services, International team and other global teams to leverage their best practices to AKA
- Enhance the capability of Technical Operation team and build a talent bench
- Become a change agent to Technical Operation and bring necessary changes timely to the needed areas

**Qualifications/Requirements**
- Ample of technical and operational experience and knowledge in Services business
- Strategic thinking and passion to drive improvements
- Strong global communication skills & work experiences with global team
- Leadership, inclusiveness and influencing skills
- Highly motivated and passionate team player
- Good analytical skills and ability to drive projects and work activities to deliver outcomes
- Have an experience in leading a sizable team
- Can become a change agent

**Desired Characteristics**
- Experiences in Service business
- Knowledge of GE HealthCare products
- LEAN Six Sigma Black Belt

LI-SE

**Additional Information**:
**Relocation Assistance Provided**:No

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