Bellman / Operator

2 weeks ago

Singapore ONE FARRER PTE. LTD. Full time

**Key Responsibilities of Bellman**
- Perform all Bell desk tasks including but not limited to welcoming guests at the main entrance with appropriate greetings of the day in a friendly and helpful manner, attempting to learn and use residents’s name discreetly at every opportunity; assisting guest with luggage, packages, coats, public transport arrangements; opening and closing of car and taxi doors as well as the main entrance, delivery of daily newspapers; rooming and escorting guests according to established policies and procedures.
- Perform essential Concierge tasks including but not limited to booking hotel transportations, handling hold for arrival or collection items for residents, providing restaurants recommendation; and making arrangements for tours.
- Be familiar with information pertaining to hotel products and services, key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events.
- Ensure the safety and security of all residents at the hotel lobby and driveway.
- Ensure the cleanliness of workstation, baggage store, valet desk, and hotel lobby and driveway.
- Attend to resident’s enquiries and requests in a timely and courteous manner.
- Receive training in functions and operations of related departments/sections to facilitate subsequent transferability between departments/sections and to provide greater promotional opportunities.
- Ensure proper communication and handover within the team and other Front of the House colleagues.

**Key Responsibilities of Operator**
- Develop and implement procedures for proper handling of in
- and out-going telephone calls, faxes, rental equipment, and other telecommunication services.
- Investigate complaints regarding telecommunication services, colleagues and technicians; and take appropriate actions.
- Establish and maintain effective colleague relations.
- Organize and conduct regular meetings for all Telecommunication colleagues to facilitate communication and a smooth operation.
- Maintain records to process telephone calls in the billing system.
- Performs any other job tasks as assigned within reasonable means.

**Requirements**:

- 5 days work week.
- Shift timing will be between 8am-8pm.
- Minimum of 6 hours per shift is required.

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