Bellman

7 days ago

Singapore Capella Full time

Position Overview
The Bellman creates the first impression to arriving guests. The individual directs vehicular flow at the driveway, greets guests and directs them to the check-in desk, provides luggage and item delivery assistance, escorts guests to their designated rooms, explains the use of room amenities and facilities, as well as addresses guests' queries and requests.
The Role
Direct and control vehicular flow at driveway
Assist with car and hotel doors
Greet guests and assist with directions and other enquiries
Provide luggage assistance to arriving and departing guests
Escort guests to their rooms and explain the use of room amenities and facilities
Assist guests with ground transportation in a timely manner
Deliver incoming items to guest rooms
Maintain the tidiness and cleanliness of the luggage rooms, trolleys and buggies.
Update records on completed work tasks and work items for handover
Ensure that hotel shuttle bus and limousine services are carried out smoothly and properly
Assist the front desk if required to maintain an orderly hotel lobby
Talent Profile
Minimum Secondary qualification
Experience in guest services or bell desk operations in luxury hotels or resorts
Ability to work well under pressure in a fast-paced environment
Must be in good physical condition as job requires lifting and moving of heavy/bulky items
Able to maintain a high level of composure in a busy environment
Having a vehicle driving license is an advantage
Willing to work on rotating shifts, weekends and public holidays
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